PBX - Telephone Operator

Grand Hyatt; Vail (CO); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Free meals

Free parking

Sick pay

Discounted hotel stays

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Savings Plan

Life Insurance

PTO

Travel opportunities

Ski pass bonus

Job summary

Grand Hyatt Vail is seeking a friendly PBX Telephone Operator to handle incoming calls, provide information, and support guest services in our ski-in/ski-out resort. The position requires a pleasant attitude, good typing skills, and the ability to work a busy shift in a luxury mountain setting.

Starting pay is $17.50/hour. This full-time, on-site role offers meals, parking, sick pay, discounted hotel stays, and comprehensive benefits. Apply by the stated window for this opportunity at the resort.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal communication skills.
• Ability to sit for long periods of time.
• Must be able to work a flexible schedule, including weekends and holidays.
• Proficient in basic computer skills.
• Customer service experience preferred

Responsibilities

• Answer incoming calls to the resort.
• Handle a high volume of calls with a pleasant attitude.
• Answer questions relating to the hotel and services.

Skills

Phone etiquette

Customer service

Typing skills

Verbal communication

Basic computer skills

Tools

PBX system

Job description

Summary

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service.

We care for people so they can be their best.

Organization - Grand Hyatt Vail

Summary

Nestled at the base of Vail Mountain, along the banks of Gore Creek, Grand Hyatt Vail is located in the heart of Vail Valley within the Cascade Village neighborhood. Featuring Vail’s premier open-air chairlift directly next to our spacious ski valet and rental shop, Grand Hyatt Vail offers the most convenient access to Vail Mountain, adventure, and respite. From skiing and snowboarding, seasonally inspired resort activities, and luxurious amenities, Grand Hyatt Vail has something for everyone. Enjoy an array of Colorado inspired dining options, comfortable guest rooms and warm hospitality at Vail’s premier ski-in/ski-out resort. Grand Hyatt Vail is seeking colleagues with unmatched service.

We care for people so they can be their best.

This individual is responsible for answering incoming calls to the resort and must have good typing skills, a pleasant attitude and excellent phone demeanor. The PBX Telephone Operator must work well handling a high volume of calls. The PBX Telephone Operator should be comfortable and able to answer questions relating to the hotel. The pay rate for this position starts at $17.50/hour. Actual pay will be commensurate with experience.

Why Work at Hyatt?

• Enjoy free meals in our colleague cafeteria for every shift worked
• Free parking on-site
• 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
• Discounted & Complimentary hotel room nights
• Medical, Dental, Vision Insurance – (Full-Time colleagues after 30 days)
• Flexible Spending Account (Full-Time colleagues)
• Retirement Savings Plan
• Basic Life Insurance
• PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Annual of Season Ski Pass Bonus

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

This application window is anticipated to be open at a maximum of 30 days from July 22th to August 21st or until a candidate is selected.

Applications will be reviewed in the order in which they are received.

Qualifications

A true desire to satisfy the needs of others in a fast paced environment. Refined verbal communication skills. Ability to sit for long periods of time. Must be able to work a flexible schedule, including weekends and holidays. Proficient in basic computer skills. Customer service experience preferred