PBX Operator - Variable Shift

Baptist Hospitals of Southeast TX; Beaumont (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Matched Retirement Plan

Paid Time Off

Medical, Dental, Vision and More

Bonus Potential

Job summary

Baptist Hospitals of Southeast Texas is seeking a PBX Operator to operate the telephone switchboard, relay incoming and outgoing calls, and perform hospital communications and clerical duties.

The position requires attentiveness, clear professional communication, familiarity with emergency procedures, paging, and filing responsibilities; duties include scanning paperwork, delivering outstanding customer service, and assisting staff on site.

Qualifications

• Experience in customer service.
• Ability to operate a telephone switchboard and relay calls.
• Strong clerical and computer skills.

Responsibilities

• Operate the hospital telephone switchboard to relay incoming and outgoing calls.
• Relay calls and paging, following hospital policies and procedures.
• Assist with emergency communications and codes as required.
• Scan and file paperwork into the hospital system from the patient access department.
• Provide outstanding customer service to all callers and hospital staff.

Job description

We are looking to add top talent to our Baptist Hospitals of Southeast Texas team.

Join us in performing Sacred Work!

Competitive benefits are offered including:

• Matched Retirement Plan
• Paid Time Off
• Comprehensive Benefit Plan – Medical, Dental, Vision and Much More!
• Bonus Potential

Summary/Objective

The PBX Operator is responsible for operating the telephone switchboard to relay incoming and outgoing calls and for performing miscellaneous hospital communications and clerical duties.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Refers to the hospital directory to ascertain station numbers of persons called and manipulates associated keys to relay calls. Pages authorized personnel and makes authorized announcements over the hospital paging system in a clear professional manner.
• Possesses comprehensive knowledge of all policies and procedures related to emergency procedures within the facility in order to activate appropriate communications. Implements emergency procedures in response to codes, alarms and the automated fire alarm system. Announces emergency messages associated with the alarm system in the PBX office over the hospital paging system and advises all designated personnel upon activation.
• Scans any and all paper work into the hospital system given from the patient access department in a timely manner.
• Utilizes interpersonal skills effectively to provide outstanding customer service to all customers.
• Answers all questions of callers clearly and in a professional manner according to hospital policy.

Performs any other duties as signed and appropriate to the position.