PBX Communications Specialist

AdventHealth; Killeen (TX); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Benefits from Day One

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Killeen, TX seeks a night-shift, full-time PBX switchboard/call center specialist to join our communications team. You will handle calls and codes, document events, and collaborate with departments to ensure smooth service.

Responsibilities include prompt call transfers, on-call processing, and maintaining confidentiality; prior hospital or healthcare experience and strong customer service are essential.

Qualifications

• Minimum education: high school or equivalent; associate degree preferred.
• 1+ year in hospital or healthcare call-center, customer service, or related environment.
• Ability to document details accurately and handle high call volumes.

Responsibilities

• Answer and transfer incoming calls promptly and accurately.
• Respond quickly to codes, alerts, and drills; document events timely.
• Maintain confidentiality of patient and hospital information.
• Assist training of new staff on call processing procedures.
• Collaborate with other departments to ensure service delivery.

Skills

Calm under pressure

Effective communication

Code/alert responsiveness

Adaptability

Urgency in emergencies

Proactive thinking

Instruction following

Teamwork

Attendance & participation

Flexible shifts

Education

High School Diploma or Equivalent

Associate Degree (Pref.)

Tools

PBX Switchboard

Call Center Software

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Night (United States of America)

Address:

2201 S CLEAR CREEK RD

City:

KILLEEN

State:

Texas

Postal Code:

76549

Job Description:

Other duties as assigned. Answers and transfers incoming calls promptly and accurately. Responds quickly and accurately to all codes, alerts, drills, and testing. Documents all event details in a timely and accurate manner. Executes all communications efficiently and accurately. Stays current and knowledgeable in all applicable hospital, code, and departmental procedures. Assists with training new staff members on call processing procedures. Monitors and reports any issues with communication systems to the appropriate personnel. Maintains confidentiality and security of all patient and hospital information. Collaborates with other departments to ensure seamless communication and service delivery.

Knowledge, Skills, and Abilities:

• Ability to remain calm, composed, and professional at all times [Required]
• Demonstrates effective communication with all team members, callers, staff, patients, and families. Ability to speak with callers distinctly and clearly [Required]
• Ability to remain attentive for incoming codes and alerts [Required]
• Ability and willingness to quickly adapt to change [Required]
• Demonstrates a sense of urgency in emergency matters. Able to readapt swiftly, as required [Required]
• Ability to think proactively, progressively, compassionately, and responsibly [Required]
• Ability to follow instructions and timely respond to all matters during normal or stressful conditions alike [Required]
• Ability to multi-task (i.e., read and respond to emails, document events, take calls, and communicate with team, as needed) [Required]
• Ability and willingness to work in a team environment as well as independently [Required]
• Ability to remain engaged while also maintaining satisfactory participation and attendance for all meetings and staff development programs [Required]
• Ability to work a variable/flexible shift to include nights, weekends, and holidays [Required]
• Complies with the Facility Employee Code of Conduct [Required]
• Demonstrates compliance with all HIPAA, federal, state, and local laws, rules, and government [Required]
• Promotes evidence of adherence to the hospital confidentiality policy [Required]
• High school graduate or equivalent. [Required]
• One (1) year PBX switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience [Required]
• Excellent customer service [Preferred]
• Ability to comprehensively document event details accurately [Preferred]
• Proficiency in reading, writing/spelling, and communicating information. (English) [Preferred]
• Willingness to learn and advance in role [Preferred]
• Ability to follow instruction [Preferred]
• Ability to respond to urgent matters accordingly [Preferred]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Work Experience:

• 1+ year experience in a hospital and/or a medical / healthcare setting [Preferred]
• 1+ year pbx switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience [Required]
• 1+ years experience [Required]
• 2+ years pbx switchboard/operator, call center – high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience [Preferred]

Physical Requirements:

Physical Requirements: (Please click the link below to view work requirements). Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.49 - $23.25

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.