PBX Operator PRN

HCA Healthcare; Lake City (FL); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

Education support

Career development

Job summary

HCA Florida Lake City Hospital in Lake City, FL is seeking a PBX Operator PRN to manage incoming calls on the PBX console with professionalism and clear communication. This role supports hospital operations and patient care on a PRN basis.

You will page personnel and monitor alarms, maintain on-call schedules, document information in the Communications Journal, and ensure accurate transfer of calls to the correct extensions, contributing to a safe, efficient hospital environment.

Qualifications

• High school diploma or equivalent.
• Operator and/or customer service experience is preferred.

Responsibilities

• Answer the switchboard in a calm and professional manner.
• Page all personnel as authorized and record emergency calls.
• Maintain department on-call schedules.
• Report telephone repair problems to appropriate areas.
• Monitor alarms in the PBX operator room and escalate as needed.
• Monitor CODE line and respond when activated.
• Transfer calls to correct extension or department.
• Review and record information in the Communication Journal.
• Use CPCS to locate patient locations.

Skills

Customer service experience

Excellent communication

Education

High school diploma or equivalent

Tools

PBX system

CPCS system

Job description

Do you want to join an organization that invests in you as a(an) PBX Operator PRN? At HCA Florida Lake City Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

What qualifications you will need:

As a Telecom Operator, you will organize and direct incoming calls through the PBX console in a most expedient and professional manner. The Operator provides exceptional communication skills and plays a vital role in daily communication.

What you will do in this role:

• You will answer the switchboard in a calm and professional manner.
• You will page all personnel as authorized in department procedures in a professional manner. You will page, verify, and record all emergency calls.
• You will maintain department on-call schedules.
• You will report all telephone repair problems to appropriate areas as directed.
• You will monitor all alarm indicators located in the PBX operator room: medical gas alarm, oxygen line pressure, fire alarm panel. Report immediately to the Engineering department when monitors go into alarm.
• You will monitor dedicated CODE phone line at switchboard and respond immediately if alarms activate as authorized.
• You will accurately transfer calls to the correct extension or department.
• You will review and record information in the Communication Journal, including codes, customer/employer complaints, equipment problems/repairs, notable incidents, safety issues and concerns, and any other information that needs to be communicated to other shifts.
• You will utilize the CPCS system to facilitate inquiry to provide accurate patient location.

What qualifications you will need:

• You must have a high school diploma or equivalent
• Operator and/or customer service experience is preferred

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Florida Lake City Hospital is a 140+ bed acute care hospital. For over 60 years, we have served Columbia, Hamilton, and Suwannee counties and surrounding communities. Our hospital is a part of HCA Healthcare North Florida. We offer medical and surgical programs including 24-hour emergency care, heart care, interventional cardiology, orthopedics, cancer care, and imaging and rehabilitation services. We are an Accredited Primary Stroke Center by The Joint Commission. We are an Accredited Chest Pain Center by the American College of Cardiology. We have achieved Disease Specific Certification in the treatment of Sepsis by the Joint Commission. For 20 years in a row, we have been named the area's Best of the Best Hospital. We were named an employer of choice in 2019 by the Lake City-Columbia County Chamber of Commerce.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"Good people beget good people.\"- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.