Communications Operator

HCA Healthcare; San Antonio (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Wellbeing support

Paid time off

401(k) with match

Tuition assistance

Fertility benefits

Life insurance

Job summary

Methodist Healthcare is seeking a Communications Operator to professionally answer internal and external calls for our system facilities. You will direct callers, monitor alarms and respond to Emergency/STAT situations in line with policy.

Hours are typically 2pm-10pm, with onboarding earlier in the day. Applicants should have a high school diploma or GED and preferably two years in a hospital or call center environment.

Qualifications

• High school diploma or GED required.
• Prefer two years of hospital or call center experience.

Responsibilities

• Answer internal and external calls for Methodist Healthcare facilities.
• Direct callers and monitor alarms and Emergency/STAT situations.
• Comply with HIPAA and privacy policies.

Education

High school diploma/ GED

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Communications Operator today with Methodist Healthcare.

Job Summary And Qualifications

The Communications Operator is responsible for professionally answering all internal and external phone calls for the Methodist Healthcare System facilities. He/she utilizes appropriate communication skills and directs the caller to their destination. Monitors and responds to various alarms and Emergency/STAT situations in an efficient and timely manner in accordance with System policy. Answers Service (P.A.G.E.) calls for physicians in the facilities and after hour emergency calls for physicians’ practices. Applies knowledge of System policies related to HIPAA and privacy.

The hours for for this full-time position will most often be 2pm-10pm, but could vary. Some of the onboarding/training will be earlier in the day.

What qualifications you will need:

• High school diploma/ GED
• Experience: Prefer two (2) years experience in a hospital or call center environment

Benefits

Methodist Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare (Corporate)

Based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual." - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.