PBX Operator PRN

HCA Healthcare; Fredericksburg (VA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

401(k) plan with match

Education support

Job summary

Spotsylvania Regional Medical Center in Fredericksburg, VA, part of the HCA Healthcare family, seeks a PBX Operator PRN to promptly answer calls, route inquiries, greet visitors, and provide accurate hospital directions. You will respond to code phone or code wall panel alarms, ensuring timely notification of appropriate personnel.

Typically 2–5 years of switchboard or customer service experience is preferred, and medical terminology is a plus.

Qualifications

• 2 to 5 years of switchboard or customer service experience preferred.
• Medical terminology is a plus.

Responsibilities

• Answer incoming calls promptly and assist in placing outgoing calls.
• Greet hospital visitors and provide accurate directions within the facility.
• Respond to code phone or code wall panel alarms and notify appropriate personnel.
• Monitor phone systems and assist extensions with local and long-distance calls.

Skills

Switchboard experience

Customer service

Medical terminology

Job description

Hourly Wage Estimate: $13.00 - $15.60 / hour

Learn more about the benefits offered for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: PBX Operator PRN

Job Summary and Qualifications

As our PBX Operator PRN you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You Will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified.

• Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.
• You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.
• You will place and process long distance and Watts Line Calls for various departments and doctors' offices.
• Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.
• You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.

QUALIFICATIONS

• 2 to 5 years’ experience switchboard operator/customer service experience is preferred
• Medical terminology is a plus.

Benefits

Spotsylvania Regional Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Spotsylvania Regional Medical Center has provided quality healthcare services since 2010. We give patient's access to trained physicians and advanced technology. Our 130+ bed hospital is one of the leading community hospitals for the Fredericksburg area. The center is a part of HCA Virginia, which is the commonwealth's most comprehensive healthcare network. We offer a wide range of inpatient and outpatient medical services. The services include a 24-hour emergency room, advanced-technology operating rooms, cancer care center, advanced imaging, heart and vascular care, obstetrics and neonatal care, intensive care and psychiatric care.

At Spotsylvania Regional Medical Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our PBX Operator PRN opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.