Operator PBX NIGHTS

HCA Healthcare; Salt Lake City (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits for medical,

Wellbeing support, including free coun

Time away from work programs for paid

Savings and retirement resources, incl

Education support through tuition ass

Additional benefits for fertility and

Job summary

HCA Healthcare's St. Mark's Hospital in Salt Lake City seeks a PBX Operator (NIGHTS) to provide frontline call handling, greet visitors, manage paging, and support patient care with reliable communications.

You will monitor security cameras, assist with patient registration, handle emergent medical record requests after hours, and uphold the "caring like family" standard while delivering excellent customer service.

Qualifications

• Excellent customer services skills.
• Some previous switchboard and receptionist experience preferred.
• Basic computer knowledge and keyboarding skills required.
• Must be able to read, write, and speak English; good verbal and written skills required.
• Must be patient and courteous at all times, even under stressful situations.

Responsibilities

• You will receive, screen, and transfer incoming hospital telephone calls.
• You will greet and direct patients and visitors.
• You will facilitate the overhead paging system in the hospital and direct communications throughout the facility.
• You will be on stand‑by continually to give proper notifications of emergency codes and alarms whenever those are triggered throughout the hospital campus.
• You will provide visual surveillance by monitoring security camera images displayed within the PBX office. You will report any suspicious, criminal, and/or unsafe actions observed.
• You will assist with patient registration as needed and perform minor secretarial duties.
• You will perform emergent and stat medical record requests for after hour doctor offices, emergency rooms, and/or urgent care.

Skills

Excellent customer service

Switchboard experience

Receptionist experience

Basic computer knowledge

English reading/writing/speaking

Patience under stress

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Operator PBX NIGHTS with St. Mark's Hospital you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

As a PBX Operator at our facility you will have an important role in patient care and you will be joining a skilled, compassionate team that focuses on providing excellent customer service and reliable support to one another. They believe in and live by our HCA Healthcare ideal of “caring like family”. In this role:

• You will receive, screen, and transfer incoming hospital telephone calls.

• You will greet and direct patients and visitors.

• You will facilitate the overhead paging system in the hospital and direct communications throughout the facility.

• You will be on stand‑by continually to give proper notifications of emergency codes and alarms whenever those are triggered throughout the hospital campus.

• You will provide visual surveillance by monitoring security camera images displayed within the PBX office. You will report any suspicious, criminal, and/or unsafe actions observed.

• You will assist with patient registration as needed and perform minor secretarial duties.

• You will perform emergent and stat medical record requests for after hour doctor offices, emergency rooms, and/or urgent care.

What qualifications you will need:

• Excellent customer services skills.

• Some previous switchboard and receptionist experience preferred.

• Basic computer knowledge and keyboarding skills required.

• Must be able to read, write, and speak English; good verbal and written skills required.

• Must be patient and courteous at all times, even under stressful situations.

Benefits

St. Mark's Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short‑term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

For 150 years, St. Mark's Hospital (https://mountainstar.com/locations/st-marks-hospital/) has provided a full‑spectrum of healthcare services to Salt Lake City and its surrounding communities. As Utah's first hospital, St. Mark's team members uphold a rich tradition of patient‑centered, top‑quality care at our 308 plus bed hospital. St Mark's drives the development of some of the regions finest clinical service areas such as neurosciences, trauma, orthopedics, cardiac care and robotic surgery. St Mark's was named to the Fortune/IBM Watson Health 100 Top Hospitals® list. This is the eighth time this hospital has been recognized with this honor as one of the top performing Teaching Hospitals in the U.S.

St. Mark's has expanded emergency access to the communities we serve with two free standing emergency centers, Taylorsville Emergency Center (https://mountainstar.com/locations/st-markshospital/) and West Valley Emergency Center (https://mountainstar.com/locations/st-marks-hospital/) . Both locations have 10 plus patient rooms are staffed 24/7 by experienced board‑certified emergency room physicians, nurses and support teams from St. Mark's Hospital. In addition to ER care, both facilities give comprehensive imaging services, including computerized tomography (CT scan), Xray, and ultrasound as well as a fully‑equipped medical laboratory.

Nestled at the foot of the Wasatch Mountains, St. Mark's sits in a picturesque and ideal location. From our hospital doors it's a quick commute to Salt Lake's urban and cultural benefits, and a short drive to outdoor adventures and Utah's glorious national parks.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“There is so much good to do in the world and so many different ways to do it.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.