Housekeeping Coordinator

BENCHMARK; Chatham (MA); On-site; USD 25,003 - 35,610; Full time

Job summary

BENCHMARK's Chatham Bars Inn in Chatham, Massachusetts, is seeking a Housekeeping Coordinator to provide administrative support for the Housekeeping department. Responsibilities include creating work assignments, resolving guest complaints, and maintaining records in line with luxury hospitality standards.

The ideal candidate will possess strong organizational skills and a commitment to guest satisfaction, alongside flexibility and teamwork abilities. Compensation for this position is $22.00 per hour.

Qualifications

• Ability to prioritize tasks and follow up effectively.
• Can work independently or as part of a team.
• Must understand guest service needs.
• Able to lift up to 50 lbs.

Responsibilities

• Create and assign work assignments through KnowCross System.
• Maintain knowledge of departmental policies and service procedures.
• Resolve guest complaints to ensure satisfaction.
• Administer Lost & Found, Keys, and Phones.

Skills

Organizational skills

Teamwork

Guest service understanding

Computer skills (Outlook, Excel)

Flexibility and motivation

Job description

Company Overview

Pyramid Global Hospitality is dedicated to a supportive and inclusive work environment, valuing diversity, growth, and employee development. The company offers comprehensive health insurance, retirement plans, paid time off, on‑site wellness programs, local discounts, and employee rates on hotel stays. Ongoing training and development opportunities are available to help employees advance their careers across more than 230 properties worldwide.

Property Description

The Chatham Bars Inn, a Forbes Five‑Star resort on beachfront in Chatham, Massachusetts, spans 25 oceanfront acres. With 217 rooms and suites, the inn offers historic charm, modern luxury, and panoramic ocean views. Guests experience private cabana rentals, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full‑service spa, supervised Kids Crew sessions, and farm‑to‑table dining from the on‑site 8‑acre farm.

Job Overview

The Housekeeping Coordinator provides administrative support for the Housekeeping department, creating and designating work assignments, performing computer input, filing, tracing, answering telephones, printing reports, and maintaining departmental records and logs. All work aligns with standards and procedures of Forbes, AAA, Preferred Hotels, and Chatham Bars Inn.

Responsibilities

• Create work assignments for Engineering, Room, House, and Lobby Attendants through the KnowCross System.
• Dispatch guest requested items.
• Maintain complete knowledge of departmental policies and service procedures, including inspection of guest rooms.
• Administer equipment maintenance programs (vehicle, vacuum, cell phone, crib, and rollaway beds).
• Answer guest calls, anticipate needs, respond promptly, and ensure follow‑up.
• Maintain positive guest relations and be familiar with all hotel services, local attractions, and activities.
• Resolve guest complaints to ensure satisfaction.
• Maintain knowledge of guest room layouts, bed types, decor, appointments, amenities, and locations.
• Update current room status reports and communicate wait‑listed items with Front Office and Housekeeping Supervisors.
• Monitor and track status of out‑of‑order rooms and update accordingly.
• Administer Lost & Found, Keys, and Phones.

Qualifications

• Prioritize, organize, and follow up on tasks.
• Capable of working independently or as part of a team.
• Follow direction thoroughly.
• Understand guest’s service needs.
• Computer skills including Outlook, Excel, and Internet Explorer.
• Meet deadlines.
• Ability to lift up to 50 lbs.
• Flexible and motivated.

Compensation

$22.00 per hour.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer dedicated to celebrating diversity and fostering an inclusive environment for all employees.