Guest Relations Attendant

Chatham Bars Inn; Chatham (MA); On-site; USD 24,796 - 33,062; Full time

Job summary

Chatham Bars Inn on Cape Cod seeks a Guest Relations Attendant to warmly welcome guests at the Shore Road entrance and throughout public areas. You will help guests with dining reservations, daily activities, resort amenities, spa offerings, and town information, using a tablet to share accurate details.

Ideal candidates bring exceptional customer service, clear communication, strong organization, and comfort with changing conditions in a luxury, fast‑paced setting.

Qualifications

• Exceptional customer service is essential.
• Strong verbal communication with guests.
• Highly organized with attention to detail.
• Ability to stand and walk for extended periods.
• Comfort working indoors and outdoors in varying weather.
• Thrives in a busy, fast-paced environment with guest interaction.
• Proficient with tablets/digital systems for information access.
• Flexibility including weekends/holidays/peak seasons.

Responsibilities

• Maintain a constant presence at the Shore Road entrance and public areas, engaging guests warmly and professionally.
• Assist guests with dining reservations on property and in town using available systems and local knowledge.
• Provide information on daily resort activities, experiences, recreation, spa services, and events.
• Communicate hours for outlets, amenities, and services to ensure guests have up-to-date information.
• Be a knowledgeable resource on Chatham and Cape Cod attractions, transport, and dining.
• Use a tablet to access schedules, make reservations, and share information with guests as needed.
• Maintain knowledge of resort amenities and seasonal offerings to answer questions confidently.
• Coordinate with other departments to fulfill guest requests for a seamless experience.
• Monitor lobby and public areas for guest needs and service opportunities.
• End-of-shift communication with management about guest feedback and updates.

Skills

Customer service

Communication

Organized

Stand/walk long hours

Outdoor/indoor adaptability

Multitasking

Tablet usage

Flexible schedule

Job description

About Our Property

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five‑Star resort, stands as a timeless beacon of hospitality.

Description

The Guest Relations Attendant is a highly visible, guest‑facing role responsible for delivering superior customer service throughout the resort’s entrance and public areas. This position serves as a welcoming point of contact for guests, providing real‑time assistance with dining reservations, daily activities, resort amenities, spa and recreation offerings, and information about the town and greater Cape Cod area. Using a tablet, the Guest Relations Attendant ensures guests feel informed, supported, and cared for while upholding the service standards of Chatham Bars Inn.

Responsibilities

• Maintain a constant presence at the Shore Road entrance and designated public areas, proactively engaging guests in a warm, welcoming, and professional manner.
• Assist guests with dining reservations both on property and in town, utilizing available systems and local knowledge to provide accurate recommendations.
• Provide detailed information on daily resort activities, experiences, recreation options, spa services, and special events.
• Communicate hours of operation for all resort outlets, amenities, and services, ensuring guests have clear and up‑to‑date information.
• Serve as a knowledgeable resource on the town of Chatham and the greater Cape Cod area, including attractions, transportation, shopping, and dining.
• Use a tablet to access schedules, make reservations, confirm availability, and share visual or digital information with guests as needed.
• Maintain thorough knowledge of all resort amenities, experiences, and seasonal offerings to confidently answer guest questions.
• Coordinate with other departments as needed to assist with guest requests and ensure a seamless guest experience.
• Monitor lobby and public areas for guest needs, service opportunities, and overall presentation.
• End‑of‑shift communication with management as needed regarding guest feedback, recurring questions, or operational updates.

Qualifications

• Exceptional customer service and communication skills with a polished, welcoming demeanor.
• Strong verbal communication skills and the ability to clearly convey information to guests.
• Highly organized with strong attention to detail and follow‑through.
• Ability to stand and walk for extended periods of time.
• Ability to work both indoors and outdoors in varying weather conditions.
• Thrives in a busy, fast‑paced environment and enjoys frequent guest interaction.
• Comfortable using tablets and digital systems to access information and assist guests.
• Flexible availability, including weekends, holidays, and peak seasonal periods.

Preferred Experience

• Previous experience in guest relations, concierge, front desk, hospitality, or luxury resort environments.
• Strong knowledge of Cape Cod, Chatham, or similar resort destinations.
• Experience providing recommendations, making reservations, or coordinating guest experiences.
• Background in customer‑facing roles requiring professionalism, multitasking, and high service standards.

Compensation

$21.00 / hr

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.