PBX Operator, FT Nights (54029)

Elpasochildrens; El Paso (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A regional children's hospital in El Paso, TX is seeking an experienced customer service representative to manage incoming and outgoing calls. Candidates should have two years of experience in PBX or similar telephone management roles and must possess strong oral communication skills, both in English and Spanish. This full-time position operates during night shifts, ensuring efficient communication within the hospital. High School diploma or GED is required.

Qualifications

• Two years PBX or comparable experience required.
• No certifications required.

Responsibilities

• Receive and relay incoming and outgoing calls from customers.
• Operate and maintain Hospital paging systems.
• Provide directory information and transfer calls efficiently.

Skills

Effective oral communication skills

Ability to speak English clearly

Ability to work under pressure

Knowledge of PBX Communication System

Bilingual English/Spanish

Knowledge of Desktop Software such as Word, Excel

Knowledge of Medical Terminology

Education

High School graduate or GED equivalent

Job description

Job Details

Level: Experienced

Job Location: El Paso Childrens Hospital - El Paso, TX 79905

Position Type: Full Time

Education Level: High School

Job Shift: Night

Job Category: Customer Service

Position Summary: Receives and relays incoming and outgoing telephone calls from internal and external customers. Operates and maintains Hospital paging systems. Provides directory information to inquirers and transfers calls as appropriate to ensure prompt and efficient communication. Ensures information is maintained and updated on a regular basis.

Qualifications

Minimum Position Requirements

• Two (2) years PBX or comparable (call center and/or high volume telephone management) experience required.

Certifications:

• None.

Education and Training:

• High School graduate or GED equivalent.

Skills:

• Highly effective oral communication skills, ability to speak English clearly.
• Ability to work under pressure and handle emergency situations.
• Knowledge of or ability to learn operation of PBX Communication System.
• Bilingual English/Spanish.Knowledge or experience with Desktop Software such as Word, Excel.
• Some knowledge of Medical Terminology preferred.