Telephone Operator / PBX Com / PRN / Varied

Northwest Texas Healthcare System; Amarillo (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Retention bonus

Loan forgiveness

Competitive compensation & PTO

Excellent medical, dental, vision & Rx

Job summary

Northwest Texas Healthcare System is seeking a Telephone Operator to ensure courteous, efficient communication between the public, patients and their families, and our staff and physicians in a busy hospital environment.

The role supports multiple office systems and upholds our culture of service excellence. Candidates should have a high school diploma and 2–5 years of related experience, with flexibility and poise under stress preferred.

Qualifications

• High school diploma or equivalent; 2–5 years of related experience recommended.
• Some college education in related field desirable.
• Flexibility, self-motivation, and ability to work under stress preferred.

Responsibilities

• Provide courteous, efficient communication between the public, patients and their families, and staff and physicians.
• Support all areas under Business Office Systems with various duties as outlined in the job-specific duties.
• Maintain service-excellence standards in interaction with every customer group.

Skills

Customer service

Communication

Stress tolerance

English literacy

Education

High school diploma

Job description

Responsibilities

Northwest Texas Healthcare System is a 495 bed system serving the city of Amarillo and the surrounding region. We offer the ideal combination of traditional values and the most advanced technologies in healthcare, plus the conveniences of big city living in a friendly, smaller-town atmosphere. From the beauty of Palo Duro Canyon and great recreational facilities, to our quality educational system, Amarillo is a great place to live and work.

Responsibilities

A hospital is only as good as its employees. That's why we're looking for professionals who are dedicated and passionate about their work. We're looking for employees who can add to our culture of exemplary patient care and personal excellence. We're looking for exceptional professionals who share our vision and values.

Position: Telephone Operator

Job Duties/Responsibilities

The Telephone Operator is responsible for providing courteous, efficient communication between the public, our patients and their families, the Staff and Physicians. The position serves as support to all areas under Business Office Systems with various duties as outlined in the job specific duties. This position supports an organizational culture for service excellence and practices the service excellence standards to all customer groups. Demonstrates ability to effectively assess and implement job responsibilities according to departmental policies and procedures.

Benefit Highlights

• Retention Bonus Program if offered.
• Loan Forgiveness Program if offered.
• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: uhsguest.com

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

Requirements

High School Diploma or equivalent; 2-5 years job related experience recommended. Some college education in related field desirable. Flexibility, selfmotivation and high tolerance for stressful situations preferred.

Physical And Sensory Requirements

• Ability to read and write in English.
• Ability to communicate with patients, families, staff, physicians, support agencies, vendors, and others.
• Ability to remain calm under stress.
• Ability to respond to pages, telephones, and other auditory stimulation.
• Ability to evaluate and interpret information and make independent decisions.
• Bending, lifting (10-20 lbs.), grasping, fine hand / eye coordination, pushing and pulling, prolonged standing or sitting.

• Ability to understand and interpret financial data.
• Ability to tolerate low noise levels for long periods.
• Ability to function when exposed to hazardous chemicals and / or bio chemicals.
• Ability to discriminate color.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.