PBX Operator

HEI Hotels & Resorts; Washington (District of Columbia); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel in Washington, D.C. as a Front Office Associate, providing exceptional guest service and support. You will be responsible for addressing guest inquiries, resolving issues, and ensuring a positive experience. The role requires excellent communication skills and the ability to work in a fast-paced environment. Enjoy comprehensive benefits and a supportive team culture.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with matching

Employee Discounts

Qualifications

• Excellent communication skills with guests.
• Ability to accurately use a computer system.
• Availability to work weekends and holidays.

Responsibilities

• Provide superior guest service, addressing and resolving guest issues.
• Answer calls, greet callers, and direct calls using a computer console.
• Act as dispatcher for security and guest services.

Skills

Communication

Patience

Tact

Diplomacy

Job description

About Us

This newly branded and renovated 356-room hotel reflects the Golden Age of travel with a mid-century modern design. Our guests discover a new comfort in the heart of the city in deluxe guestrooms and premium suites with Malin + Goetz amenities and all the comforts of home. We embody the spirit of our nation's capital, blending modern glamour with rich historical charm. Whether you are looking for a full-time career or something part-time, our team is ready to welcome you to the family. Join a passionate team that has fun, works hard, and loves one another. As part of the HEI family, you benefit from the HEI Loves culture, which offers competitive compensation, benefits, and PTO programs. Our associates also enjoy health and wellness packages, retirement plans, travel benefits, discounts, and more.

We encourage candidates from diverse backgrounds to apply, even if they do not meet every requirement. We value military experience and invite qualified military candidates to apply.

Overview

Support the Front Office by providing superior guest service, addressing and resolving guest issues and requests received by telephone efficiently and promptly.

Essential Duties and Responsibilities

1. Promptly answer calls, greet callers positively, and direct calls using a computer console. Sit in confined spaces for extended periods to perform duties.
2. Transcribe messages, verify accuracy, and input or retrieve messages from the computer. Read and verbally relay messages to guests.
3. Receive wake-up call requests, input into the system, and confirm times with guests.
4. Page guests politely using the public address system.
5. Act as dispatcher for security, guest services, and property operations, providing timely information via paging systems and radios during emergencies or guest requests.
6. Answer basic inquiries such as time, extension numbers, and outlet hours.
7. Immediately respond to emergency lines, identify issues, and respond per procedures. Document details as needed.
8. Remain calm and courteous during emergencies or busy periods, resolving issues like missed wake-up calls or messages.
9. Maintain regular attendance and perform other related duties as assigned.

Qualifications and Skills

Knowledge, Skills, and Abilities

• Excellent communication skills with guests.
• Patience, tact, and diplomacy to handle challenging interactions.
• Ability to accurately use a computer system.
• Ability to sit for long periods in confined spaces, working closely with others.
• Effective verbal and written communication tailored to different audiences.
• Availability to work weekends and holidays.

Compensation

Not eligible for tips or discretionary bonuses.

Benefits

HEI Hotels and Resorts offers comprehensive benefits, including medical, dental, vision insurance, vacation, sick, holidays, pet insurance, life insurance, disability plans, 401(k) with matching, and employee discounts. Specific eligibility varies by location and employment status.

We are an equal opportunity employer, evaluating all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.