PBX Operator

AdventHealth; Mansfield (TX); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Benefits from Day One

PTO from Day One

403-B Retirement Plan

Parental Leave - 4 weeks

Career Development

Whole Person Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

Texas Health Mansfield is seeking a part-time, night-shift switchboard operator to support hospital operations. You will manage calls, maintain logs, and assist patients, visitors, and staff with a courteous demeanor.

Ideal candidates have 1+ year of switchboard experience, strong English communication, and proficiency with Microsoft Office. Flexible scheduling, including nights and holidays, is required.

Qualifications

• Must be proficient in the English language.
• Customer service skills required.
• Ability to communicate effectively.
• Experience with Microsoft Office Suite required.
• Bi-lingual abilities preferred.

Responsibilities

• Operate switchboard and direct calls.
• Maintain an operational call log of activities, requests, and issues.
• Cultivate knowledge of hospital disaster codes and announce them per procedure.
• Assist patients, visitors, physicians and staff with a courteous, professional manner.
• Answer calls promptly, courteously, and accurately.
• Update on-call lists for staff as notified of changes.

Skills

English Proficiency

Customer Service

Communication

Attention to Detail

Org Skills

Call Handling

Bilingual (preferred)

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Our Promise To You

Joining Texas Health Mansfield is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Texas Health Mansfield is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To You

Joining Texas Health Mansfield is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Texas Health Mansfield is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Part time

Shift

Night (United States of America)

Address

2300 LONESTAR RD

City

MANSFIELD

State

Texas

Postal Code

76063

Job Description

Mon-Thurs 5p-9p***

Contacts key personnel after hours as needed. Maintains an operational call log of all activities, requests, and issues. Cultivates accurate knowledge of hospital disaster codes and announces them efficiently according to procedure. Projects a positive and helpful demeanor while working with patients, visitors, physicians, and staff. Communicates effectively with patients, families, and healthcare team members. Other duties as assigned. Maintains a courteous and professional manner when answering calls. Demonstrates skill and proficiency when executing overhead announcements. Forwards calls promptly to proper departments, patient rooms, or staff as necessary. Understands and responds to all codes and alarm systems. Updates and maintains all on call lists for staff when notified of changes.

Knowledge, Skills, And Abilities

• Basic understanding of numerous computer systems. [Required]
• Must be proficient in the English language. [Required]
• Ability to communicate effectively. [Required]
• Customer service skills required.
• Experience with Microsoft Office Suite required.
• Ability to work with attention to detail in reading, writing, and computer tasks required.
• Organizational and interpersonal skills required.
• Ability to answer calls promptly, courteously, and accurately required.
• Knowledge of basic insurance concepts preferred.
• Bi-lingual abilities preferred.
• Ability to follow both written and verbal instructions required.
• Willingness to work flexible schedules, including nights, weekends, and holidays required.
• Ability and willingness to adapt to change required.
• Clear and precise speaking abilities required.

Education

• High School Grad or Equiv [Required]

Work Experience

• 1+ experience in switchboard operations. [Required]

Physical Requirements

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.49 - $23.25

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.