Network Access Specialist

AdventHealth; Burleson (TX); On-site; USD 48,712,000 - 77,366,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Burleson, Texas is seeking a Scheduling Clerk to verify patient data, schedule appointments and hospital procedures, and manage referrals in a fast-paced medical office.

You will interact with patients, insurers, and staff, use EHR systems, and strive to meet daily performance metrics. A high school diploma and strong customer service are required; on-site schedule, day shift, with benefits from day one.

Qualifications

• Proficient with basic computer programs and office software.
• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information.
• Ability to work independently and in a team.
• Excellent verbal and written communication.
• Familiarity with scheduling and medical terminology preferred.

Responsibilities

• Verify patient data and insurance information for billing accuracy.
• Schedule patient appointments and hospital procedures; complete referrals in workqueues.
• Register new patients with demographic and insurance details.
• Transfer callers to appropriate departments; maintain patient relationships in a virtual setting.

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift: Day (United States of America)

Address: 11801 SOUTH FWY

City: BURLESON

State: Texas

Postal Code: 76028

Job Description

This position is located in Texas with residency requirement within one hour of AdventHealth Central Texas or Texas Health Huguley.

• Verifies patient data and insurance to ensure it is updated for accurate billing. Handles patient concerns or refers them to administration appropriately.
• Accesses and complete referrals in designated workqueues for assigned specialty.
• Fills patient cancellation slots efficiently to keep schedules booked for practitioners.
• Builds relationships with patients, consumers, and co-workers in a virtual setting. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Trains effectively in multiple and complex scheduling processes.
• Accurately schedules patients for medical office visit appointments and hospital procedures.
• Transfers callers to appropriate departments or locations when necessary. Registers new patients by inputting demographic and insurance information.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required]
• Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. [Required]
• Excellent verbal and written communication skills. [Required]
• Certified in effective scheduling of designated service lines and specialties. [Required]
• Comprehension of medical terminology and procedures for designated specialties. [Required]
• Understanding of insurance verification and authorization processes. [Required]
• Knowledge of EHR. [Preferred]
• Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position. [Preferred]

Education

• High School Grad or Equiv [Required]

Field of Study

• Graduate or Equivalent

Work Experience

• 1+ medical office or medical call center setting experience. [Preferred]
• Previous customer service experience. [Required]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$16.83 - $26.92

Applications are accepted on an on-going basis

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.