PBX Operator

AdventHealth; Britton (TX); On-site; USD 21,000 - 32,000; Part time

Benefits offered by this job

Medical/dental/vision insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

Texas Health Mansfield is hiring a part-time switchboard operator in Mansfield, Texas. The role requires handling after-hours calls, maintaining logs, and efficiently relaying information to departments and staff.

You will interact with patients, visitors, physicians, and team members in a fast-paced hospital setting. Qualifications include a high school diploma or equivalent and 1+ year of switchboard experience, with strong English communication and basic computer skills.

Qualifications

• High School Grad or Equiv is required.
• 1+ years experience in switchboard operations is required.
• Proficiency in English with strong communication skills is required.
• Experience with Microsoft Office Suite is preferred.
• Bi-lingual abilities are preferred.

Responsibilities

• Contacts key personnel after hours as needed.
• Maintains an operational call log of activities, requests, and issues.
• Handles hospital disaster codes and announces them according to procedure.
• Communicates effectively with patients, families, physicians, and staff.
• Answers calls promptly, courteously, and accurately and forwards calls as needed.
• Updates on-call lists for staff when changes occur.

Skills

Professional communication

English proficiency

Customer service

Attention to detail

Reading & writing

Organizational skills

Adaptability

Clear speaking

Prompt call handling

Phone etiquette

Multitasking

Education

High School Grad or Equiv

Tools

Microsoft Office Suite

Job description

Our promise to you:

Joining Texas Health Mansfield is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Texas Health Mansfield is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Part time

Shift:

Night (United States of America)

Address:

2300 LONESTAR RD

City:

MANSFIELD

State:

Texas

Postal Code:

76063

Job Description:

***Mon-Thurs 5p-9p***

Contacts key personnel after hours as needed. Maintains an operational call log of all activities, requests, and issues. Cultivates accurate knowledge of hospital disaster codes and announces them efficiently according to procedure. Projects a positive and helpful demeanor while working with patients, visitors, physicians, and staff. Communicates effectively with patients, families, and healthcare team members. Other duties as assigned. Maintains a courteous and professional manner when answering calls. Demonstrates skill and proficiency when executing overhead announcements. Forwards calls promptly to proper departments, patient rooms, or staff as necessary. Understands and responds to all codes and alarm systems. Updates and maintains all on call lists for staff when notified of changes.

Knowledge, Skills, and Abilities:

• Basic understanding of numerous computer systems. [Required]
• Must be proficient in the English language. [Required]
• Ability to communicate effectively. [Required]
• Customer service skills required.
• Experience with Microsoft Office Suite required.
• Ability to work with attention to detail in reading, writing, and computer tasks required.
• Organizational and interpersonal skills required.
• Ability to answer calls promptly, courteously, and accurately required.
• Knowledge of basic insurance concepts preferred.
• Bi-lingual abilities preferred.
• Ability to follow both written and verbal instructions required.
• Willingness to work flexible schedules, including nights, weekends, and holidays required.
• Ability and willingness to adapt to change required.
• Clear and precise speaking abilities required.

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 1+ experience in switchboard operations. [Required]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.49 - $23.25

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.