PBX Agent

The Maybourne Beverly Hills; Beverly Hills (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Company matched 401(k) plan

Company matched Health Savings Plan

Flexible Spending

Paid Holidays

Paid Time Off

Employee Assistance Program

Free Parking

Employee Recognition Programs

Colleague meals

Colleague Referral Incentive program

Job summary

The Maybourne Beverly Hills invites applications for a PBX Operator to support seamless guest communications across our luxury hotel. You will handle incoming and outgoing calls, route inquiries to the right departments, and maintain sharp accuracy in our call directory.

Ideal candidates bring a high school diploma, strong communication skills, and experience with PBX systems such as Opera and Knowcross. Flexibility for evenings, weekends, and holidays is expected.

Qualifications

• High school diploma or equivalent required.
• Prior PBX Operator experience in luxury hotel preferred.
• Exceptional communication and interpersonal skills.
• Proficiency with PBX systems, Opera, Knowcross.
• Strong attention to detail and ability to multitask.
• Empathetic and courteous demeanor with guests and colleagues.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Responsibilities

• Operate and manage the hotel's PBX system professionally.
• Address inquiries and connect guests to departments.
• Facilitate internal communication via email, calls, text, or radio.
• Assist guests with voicemail services and guidance.
• Support hotel operations and maintain call directory.
• Stay updated on PBX systems and related technologies.
• Respond swiftly to guest requests via phone, email, webchat, and text.

Skills

Communication

Multitasking

Empathy

Customer service

Flexibility

Education

High school diploma

Tools

PBX systems

Opera

Knowcross

Job description

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

As a PBX Operator at The Maybourne Beverly Hills, you will play a pivotal role in the efficient and professional handling of all incoming and outgoing communications within our prestigious hotel. Your responsibilities will encompass a range of tasks that guarantee clear and reliable communications, creating a seamless experience for our guests.

Roles and Responsibilities

• Switchboard Operations: Operate and manage the hotel's Private Branch Exchange (PBX) telephone system, handling all incoming and outgoing calls in a courteous and professional manner.
• Provide exceptional service to guests by addressing inquiries and connecting them to the relevant departments and services.
• Facilitate internal communication among hotel staff via email, call, text or radio to ensure that requests, messages, and information are relayed accurately and in a timely manner.
• Assist guests and staff with voicemail services, retrieving messages and providing guidance on usage.
• Assist with guest requests via Knowcross input and following up until completion.
• Provide administrative support to hotel operations as directed.
• Maintain and distribute an accurate hotel call directory and distribute monthly.
• Stay updated on the use of PBX systems, voicemail, and other communication technologies, ensuring their effective operation.
• Continuously seek to enhance the guest experience by providing a swift and efficient response to guest requests and inquiries via phone, email, webchat, and text.

Qualifications

• High school diploma or equivalent is required.
• Prior experience as a PBX Operator in a luxury hotel or similar establishment is preferred.
• Exceptional communication and interpersonal skills.
• Proficiency in operating PBX systems, Opera, Knowcross and related technologies.
• Strong attention to detail and ability to multitask.
• Empathetic and courteous demeanor with guests and colleagues.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing
• Must be able to lift 15 pounds at times.

Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

• Stay two steps ahead
• Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off
• Employee Assistance Program
• Free Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*