In-Room Dining Busser

The Maybourne Beverly Hills; Beverly Hills (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Company matched 401(k) plan

Company matched Health Savings Plan

Flexible Spending

Paid Holidays

Paid Time Off

Employee Assistance Program

Parking

Employee Recognition Programs

Colleague meals

Colleague Referral Incentive program

Job summary

The Maybourne Beverly Hills invites applications for an In Room-Dining Busser who will provide a personalized, seamless experience for guests through in-room dining and minibar restocking, while upholding luxury standards.

You will work closely with the culinary team to ensure timely delivery, maintain cleanliness, and deliver warm, professional service. A minimum of one year in Food and Beverage and a high school diploma are required, plus certifications.

Qualifications

• High School Diploma or equivalent education required
• Minimum of one-year experience in Food and Beverage; Preferably In-Room Dining
• Minimum of one-year experience in customer service
• Must possess RBS ABC Certification
• Must possess Food Handler’s certification
• Must be flexible and have open availability; holidays and weekends are not negotiable
• Language: Required to speak, read and write English, with fluency in other languages preferred
• Minimum 21 years of age to serve alcohol.

Responsibilities

• Assist in the setup and preparation of in-room dining orders, ensuring presentation and timing meet the hotel's luxury standards.
• Deliver orders/requests to guest rooms with a focus on professionalism, efficiency, and attention to detail
• Provide warm and courteous service to guests, responding promptly to inquiries and requests.
• Maintain a polished appearance and uphold the highest standards of professionalism while interacting with guests.
• Clear tables, remove used dishes, and reset tables promptly to ensure a clean and inviting dining environment.
• Monitor and restock in-room amenities and supplies as needed.
• Work closely with the culinary team to coordinate the timely delivery of food and ensure all special requests are accommodated.
• Communicate effectively with the kitchen to maintain smooth operations.
• Ensure that all in-room dining items meet quality standards before delivery.
• Report any issues or discrepancies in orders promptly to maintain guest satisfaction.
• Adhere to hygiene and safety protocols, including proper food handling and sanitation practices.
• Maintain cleanliness and orderliness in all in-room dining areas. Provide personalized and professional service to guests, assisting with their minibar selections, inquiries, and requests.
• Regularly check and restock minibars, ensuring that all items are fresh, organized, and in alignment with hotel standards.
• Monitor the freshness and condition of minibar items, removing expired or damaged products promptly.
• Accurately record and charge guests for minibar consumption, following established billing procedures.

Skills

Guest service excellence

Attention to detail

Organization

Teamwork

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

RBS ABC Certification

Food Handler’s certification

Job description

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The In Room-Dining Busser at Maybourne Beverly Hills Hotel will play a vital role in providing a personalized and seamless experience for our guest through their in-room dining services. Additionally, the In-Room Dining Busser will assist in the managing and restocking of the minibars. You will also maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.

Roles and Responsibilities

Job duties include; although are not limited to:

• Assist in the setup and preparation of in-room dining orders, ensuring presentation and timing meet the hotel's luxury standards.
• Deliver orders/requests to guest rooms with a focus on professionalism, efficiency, and attention to detail
• Provide warm and courteous service to guests, responding promptly to inquiries and requests.
• Maintain a polished appearance and uphold the highest standards of professionalism while interacting with guests.
• Clear tables, remove used dishes, and reset tables promptly to ensure a clean and inviting dining environment.
• Monitor and restock in-room amenities and supplies as needed.
• Work closely with the culinary team to coordinate the timely delivery of food and ensure all special requests are accommodated.
• Communicate effectively with the kitchen to maintain smooth operations.
• Ensure that all in-room dining items meet quality standards before delivery.
• Report any issues or discrepancies in orders promptly to maintain guest satisfaction.
• Adhere to hygiene and safety protocols, including proper food handling and sanitation practices.
• Maintain cleanliness and orderliness in all in-room dining areas. Provide personalized and professional service to guests, assisting with their minibar selections, inquiries, and requests.
• Regularly check and restock minibars, ensuring that all items are fresh, organized, and in alignment with hotel standards.
• Monitor the freshness and condition of minibar items, removing expired or damaged products promptly.
• Accurately record and charge guests for minibar consumption, following established billing procedures.

QUALIFICATIONS:

• High School Diploma or equivalent education required
• Minimum of one-year experience in Food and Beverage; Preferably In-Room Dining
• Minimum of one-year experience in customer service
• Exceptional guest recovery skills
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Ability to understand guests' service needs
• Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time
• Ability to focus attention on details
• Proven ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage to our guests
• Language: Required to speak, read and write English, with fluency in other languages preferred
• Minimum 21 years of age to serve alcohol.
• Must possess RBS ABC Certification
• Must possess Food Handler’s certification
• Must be flexible and have open availability; holidays and weekends are not negotiable

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is regularly required to stand and walk for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40-pound objects. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor food quality and quantity and may also order supplies, etc. Must be physically able to lift up to 50 lbs. and carry heavy trays and equipment, as well as, delicate china and barware
• Ability to endure abundant physical movements throughout the work areas.
• Job requires indoor and outdoor service in fluctuating weather

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

• Go the EXTRA mile in our efforts
• Be RESPECTFUL to our guests and colleagues
• Deliver service in a CARING fashion
• Be OUTSTANDING
• Express your own personality – Create your LEGACY
• Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*