PBS Operations Lead: Revenue Cycle & Workflow Optimizer

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

University of California - Los Angeles Health seeks a Patient Business Services Operations Lead to coordinate daily workflows, staff assignments, and service delivery across billing, collections, administrative, and vendor-supported functions. The role drives productivity, resolves complex issues, and guides staff in adherence to established procedures and processes.

The position collaborates with management, vendors, and internal stakeholders to improve workflow efficiency and service quality

Qualifications

• 5+ years in healthcare administration or revenue cycle operations.
• Advanced knowledge of patient accounts, billing, and reimbursement processes.
• Proven ability to improve workflows and service quality.

Responsibilities

• Coordinate daily workflows, staff assignments, and operational priorities across Patient Business Services to support departmental goals and service expectations.
• Monitor productivity, work queues, backlogs, and service levels, adjusting workflow assignments to support timely completion of operational activities.
• Resolve complex account, system, workflow, and operational issues while serving as a primary resource for departmental procedures and business processes.
• Coordinate staff onboarding, training, and cross-training activities, provide procedural guidance, review work for accuracy and completeness, and communicate operational updates.
• Analyze workflow data, productivity metrics, and operational trends to identify challenges, recommend process improvements, and strengthen service quality.
• Prepare operational reports, management summaries, and supporting documentation to assist with departmental planning, performance monitoring, and decision-making.
• Coordinate departmental projects, operational follow-up activities, and the implementation of new systems, processes, and departmental initiatives.
• Serve as a liaison between staff, management, the Centralized Administrative Unit, Extended Business Office vendors, and other business partners to address service issues and maintain effective operations.

Skills

Healthcare administration

Revenue cycle operations

Billing & collections

Education

High school diploma

Bachelor's degree (preferred)

CRCR certification

CPAR certification

Job description

University of California - Los Angeles Health seeks a Patient Business Services Operations Lead to coordinate daily workflows, staff assignments, and service delivery across billing, collections, administrative, and vendor-supported functions. The role drives productivity, resolves complex issues, and guides staff in adherence to established procedures and processes.

The position collaborates with management, vendors, and internal stakeholders to improve workflow efficiency and service quality