Payroll Tax Specialist: AI-Driven, Customer-Focused

The Wrap; United States; Remote; USD 60,000 - 95,000; Full time

Job summary

Homebase is hiring a Payroll Tax Specialist to help customers navigate payroll tax notices, filing questions, and account issues. You will investigate notices, reference payroll history, and resolve most cases independently using established processes.

You will partner with Payroll Care and Payroll Operations, deepen payroll tax knowledge, and contribute to clearer documentation and templates. You will also leverage AI and automation to speed research, improve customer communications, and

Qualifications

• 2–3 years of experience in payroll, payroll tax, accounting operations, or related field.
• Strong attention to detail and ability to follow structured processes.
• Curious problem solver who wants to understand why something happened.
• Clear written and verbal communication with customers.

Responsibilities

• Drive Tax Notice Resolution: review notices, investigate root causes, and determine next steps.
• Drive Quarterly and Year-End Readiness: assist with filings and resolve blockers before deadlines.
• Deepen Knowledge: learn federal/state/local payroll tax requirements and update internal docs.
• Help Keep Customer Accounts Healthy: monitor accounts, flag risks, and collaborate with teams.

Skills

Payroll tax

Attention to detail

Communication skills

Problem solving

AI/Automation

Documentation

Tools

Spreadsheets

Ticketing system

Job description

Homebase is hiring a Payroll Tax Specialist to help customers navigate payroll tax notices, filing questions, and account issues. You will investigate notices, reference payroll history, and resolve most cases independently using established processes.

You will partner with Payroll Care and Payroll Operations, deepen payroll tax knowledge, and contribute to clearer documentation and templates. You will also leverage AI and automation to speed research, improve customer communications, and