Payroll Customer Service Specialist

Knight Transportation; Phoenix (AZ); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

401(K)

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid Time Off

Employee stock purchase plan

Volunteer opportunities

Job summary

Knight Transportation is hiring a Payroll Customer Service Specialist to serve as the first point of contact for confidential pay-related questions and provide payroll support to employees and internal teams. The role emphasizes accurate issue resolution, training on payroll processes, and collaboration across departments.

The position requires one year of payroll or customer service experience, strong communication, and proficiency in MS Word, Excel, and PowerPoint.

Qualifications

• One year or more of customer service or payroll-related experience.
• Exceptional verbal and written communication skills; proficient with MS Office.

Responsibilities

• Provide superior service to internal and external customers as the first point of contact for payroll questions.
• Research pay issues and adjust pay following procedures; communicate payroll processes and provide training.
• Support other departments to meet deadlines and assist in payroll-related tasks; ensure compliance with policies and federal requirements.
• Promote driver retention and safety.
• Handle payroll questions via calls and written communication; maintain professional interaction.

Skills

Customer service

Payroll knowledge

Verbal & written communication

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Join Knight Transportation as a Payroll Customer Service Specialist!

Pay Range: $20.00 - $21.00 Hourly

Location: North Phoenix Corporate Office (2002 W Wahalla Lane Phoenix, AZ 85027)

What we offer:

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

Job Responsibilities: What you will do

Provide superior customer service to internal and external customers as the first point of contact for all confidential pay related questions and provide support to all employees; interpret and respond to pay related questions and conduct research and adjust pay as necessary. Communicate and provide training regarding payroll processes.

• Provide superior service to internal and external customers, both verbally and written using departmental set standard for quality, calls taken, answer times, and hold times. Respond to payroll related inquiries; answer inbound calls and draft and send email and Qualcomm messages.
• Research issues resulting from both written and verbal inquiries utilizing multiple resources and systems; make necessary adjustments following established procedures.
• Regularly provide support to other department personnel and additional payroll functions to meet deadlines; communicate and provide informal training regarding payroll processes while supporting company initiatives. Comply with established payroll standards/policies and federal requirements.
• Promote driver retention and safety.
• Provide departmental support for incoming calls regarding payroll questions, as needed.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of all projects in order to meet the business objectives.
• Perform additional duties as required by leadership; assist in general office duties and special projects as needed.

Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=7431

Qualifications: What you need to bring

• One (1) year previous customer service or payroll related experience.
• High School Diploma or GED
• Exceptional verbal and written communication skills; advanced computer skills including Microsoft Word, Excel, & Power Point; proven ability to work in a fast-paced call center environment.

Work with the Industry Leader!

As the most profitable and fastest growing truckload carrier, we are driven to innovate the transportation industry. Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader.

What do we live by? The answer is simple…OUR PEOPLE! Knight Transportation is powered by people. We are committed to a culture of high expectations and exceptional performance. At Knight, we hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table. Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day.

Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.