Payroll Support Analyst - DoS Desk (Secret Clearance Required)

Haynes, Inc; North Charleston (SC); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

401k match

Paid time off

Insurance

Tuition reimbursement

Professional development

Job summary

Haynes Inc. in Charleston, SC is seeking a Payroll Customer Support Analyst (Tier 1) to assist Department of State employees and retirees with payroll inquiries via phone and email.

Candidate must be able to obtain a Secret Clearance or already possess one; the role includes ServiceNow ticketing, DoS systems, and a starting salary of $51,000–$55,000 with a generous benefits package. This full-time position requires accuracy, strong communication, and the ability to balance high-volume support in

Qualifications

• 1 year of payroll processing or customer service experience.
• Ability to analyze, think critically, and work independently within a team.
• Experience with web-based or client-server technologies and business systems analysis.

Responsibilities

• Provide frontline payroll customer phone support and email inquiries.
• Use knowledge base and DoS systems to resolve issues on first contact.
• Enter and track issues in the ServiceNow ticketing system.
• Ensure timely responses and SLA adherence for payroll inquiries.
• Create and maintain knowledge base articles and instructional materials.

Skills

Payroll processing

Customer service

Analytical thinking

Independent work

Team collaboration

Tools

ServiceNow

GFACS

DIS

EEX Admin

Job description

Haynes Inc. in Charleston, SC is seeking a Payroll Customer Support Analyst (Tier 1) to assist Department of State employees and retirees with payroll inquiries via phone and email.

Candidate must be able to obtain a Secret Clearance or already possess one; the role includes ServiceNow ticketing, DoS systems, and a starting salary of $51,000–$55,000 with a generous benefits package. This full-time position requires accuracy, strong communication, and the ability to balance high-volume support in