Payroll Specialist II — Streamline Pay & Support Teams

Compass Group USA; Charlotte (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Compass Group USA in Charlotte, NC is seeking a Payroll Specialist II to support payroll applications by answering calls and emails, delivering customer service, and identifying process inefficiencies.

Applicants should have payroll operations experience and SAP familiarity; a Bachelor’s degree is preferred. This role offers competitive benefits within a large, multi-site organization.

Qualifications

• Payroll processing knowledge and SAP experience preferred.
• Bachelor’s degree preferred.

Responsibilities

• Answers incoming calls according to established procedures and performance standards.
• Creates work orders and captures structured data for each issue.
• Understands questions/issues presented and suggests resolutions to issues.
• Identifies inefficiencies to the existing processes; provides documentation and testing to implement process changes and provides training for the team.
• Provides support for all payroll applications and make recommendations for future improvements/enhancements.
• Processes and responds to emails according to service level agreements.
• Processes off-cycle checks according to service level agreements.
• Completes necessary corrections listed on internal data audits.
• Provides customer service leadership on projects involving multiple teams within the department.
• Recognizes issues or trending work orders; raises questions about the impact to others and or other applications while providing troubleshooting and resolution suggestions.
• Performs other duties as assigned.

Skills

Payroll processing knowledge

SAP experience

Customer service

Attention to detail

Education

Bachelor’s degree

Job description

Compass Group USA in Charlotte, NC is seeking a Payroll Specialist II to support payroll applications by answering calls and emails, delivering customer service, and identifying process inefficiencies.

Applicants should have payroll operations experience and SAP familiarity; a Bachelor’s degree is preferred. This role offers competitive benefits within a large, multi-site organization.