Payroll Specialist — Service-Driven & Process Improvement

Compass Group USA; Bloomingdale (IL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Canteen, a segment of Compass Group USA, seeks a Payroll Specialist in Bloomingdale, IL. You’ll be the friendly, knowledgeable voice supporting payroll applications, answering questions with clarity, and helping our teammates feel taken care of during payroll cycles.

You’ll greet incoming calls and emails, create work orders, document issues, and drive improvements across payroll processes, including SAP. You’ll collaborate with colleagues to keep payroll accurate and timely in a fast-paced

Qualifications

• Payroll operations or payroll customer service experience, or 2 years of call center customer service experience.
• Track record of serving clients in a fast-paced, complex, deadline-driven environment.
• Payroll processing knowledge and SAP experience (preferred).
• A problem-solver’s curiosity, steady, friendly presence under pressure, and pride in getting the details right.

Responsibilities

• Greet incoming calls and emails with a service-first mindset, following our established procedures and performance standards.
• Create work orders and capture clear, structured details for every issue.
• Listen closely, understand the question, and recommend the right resolution.
• Process emails and off-cycle checks within our service level agreements.
• Complete corrections identified through internal data audits.
• Provide support across all payroll applications and suggest enhancements for the future.
• Spot trending work orders, flag the impact on other teams or applications, and offer troubleshooting ideas.
• Identify process inefficiencies, then document, test, and roll out improvements and train your teammates on them.
• Lead customer service efforts on projects that span multiple teams in the department.
• Pitch in on other duties as needed, the way a good team always does.

Skills

Payroll operations

Customer service

Problem solving

Attention to detail

Tools

SAP

Job description

Canteen, a segment of Compass Group USA, seeks a Payroll Specialist in Bloomingdale, IL. You’ll be the friendly, knowledgeable voice supporting payroll applications, answering questions with clarity, and helping our teammates feel taken care of during payroll cycles.

You’ll greet incoming calls and emails, create work orders, document issues, and drive improvements across payroll processes, including SAP. You’ll collaborate with colleagues to keep payroll accurate and timely in a fast-paced