Payroll Specialist II - SAP & Optimization (Charlotte)

Compass Group USA; Yorkmont (NC); Remote; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Compass Group USA is seeking a Payroll Specialist II to support payroll applications by answering calls and emails, delivering customer service, and identifying process inefficiencies in a fast-paced environment. Located in the Charlotte, NC area, this role requires prior payroll operations experience and preferred SAP knowledge.

You will create work orders, document issues, and contribute to continuous improvement across payroll processes while ensuring service levels are met.

Qualifications

• Previous payroll operations / customer service payroll specialist experience or 2 years previous customer service call center experience.
• Payroll processing knowledge and SAP experience preferred.
• Bachelor’s degree preferred.

Responsibilities

• Answers incoming calls according to established procedures and performance standards.
• Creates work orders and captures structured data for each issue.
• Understands questions/issues presented and suggests resolutions to issues.
• Identifies inefficiencies to the existing processes; provides documentation and testing to implement process changes and provides training for the team.
• Provides support for all payroll applications and make recommendations for future improvements/enhancements.
• Processes and responds to emails according to service level agreements.
• Processes off-cycle checks according to service level agreements.
• Completes necessary corrections listed on internal data audits.
• Provides customer service leadership on projects involving multiple teams within the department.
• Recognizes issues or trending work orders; raises questions about the impact to others and or other applications while providing troubleshooting and resolution suggestions.
• Performs other duties as assigned.

Skills

Customer service

Payroll operations

Call center experience

Education

Bachelor's degree preferred

Tools

SAP

Job description

Compass Group USA is seeking a Payroll Specialist II to support payroll applications by answering calls and emails, delivering customer service, and identifying process inefficiencies in a fast-paced environment. Located in the Charlotte, NC area, this role requires prior payroll operations experience and preferred SAP knowledge.

You will create work orders, document issues, and contribute to continuous improvement across payroll processes while ensuring service levels are met.