Payroll Specialist: Expert Client Support & Compliance

Priority One Payroll LLC; Village of Ballston Spa (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company paid PTO

6 Paid Company Holidays

401k with Profit Sharing

Group Long Term Disability and Life保险

100% Employee (Single Only) PaidHealth

Vision and Dental Insurance

Job summary

Priority One Payroll is seeking a motivated individual to join our payroll customer service team. You’ll interface with about 250 clients daily, ensuring accurate payroll setup, data processing, and compliant reporting while delivering exceptional service.

You will work with a collaborative team, grow with the company, and help provide crucial payroll expertise and customer support across a busy client portfolio in the New York Capital District.

Qualifications

• Associate’s degree in Finance, Accounting, Business or related, or a High School Diploma/GED and 4 years related experience or training in the Payroll lifecycle - required
• History of success operating in Payroll or a similar Human Resource or Accounting roles - required
• History in customer facing roles - required
• Demonstrated success rapidly building and maintaining relationships within an organization - required
• A history of excellence in communication (verbal and written), active listening, overcoming objections, risk mitigation, and problem-solving - required
• Exceptionally high attention to detail demonstrated - required
• Proven ability to manage multiple projects/priorities at the same time while prioritizing deliverables day-to-day - required
• A desire to continue learning, and proven success learning and translating learning into practice and results -required
• Demonstrated mastery responding to questions in a tactful & professional manner - required
• Strong interpersonal skills & the ability to effectively work with a wide range of individuals - required
• Working knowledge of Microsoft Office or Google Suite - required
• Working knowledge of Execupay, PlatinumPay, Xpress, and SwipeClock software or similar - desired note: Priority One Payroll will pay for the certification exam every 3 years. A $1,000.00 bonus will be paid for the first certification only.

Responsibilities

• Become an expert in payroll set-up (documentation & data systems), execution and reporting, customer service, and associated regulatory guidelines
• Build trust across the client portfolio by demonstrating a detailed understanding of not only payroll but ACH/banking processes, workers compensation, disability, and paid family leave, etc.
• Serve as the main point of contact for the client(s) and deliver an outstanding customer experience
• Deliver error-free, first time every time success while gracefully managing all client concerns to a successful close
• Operate within and continually improve the associated business processes and work instructions

Skills

Payroll experience

Attention to detail

Customer service

Communication

Teamwork

Microsoft Office

Google Suite

Adaptability

Education

Associate’s degree in Finance/Accounting/Business or related | HS Diploma + 4 years Payroll experience

Tools

Execupay

PlatinumPay

Xpress

SwipeClock

Job description

Priority One Payroll is seeking a motivated individual to join our payroll customer service team. You’ll interface with about 250 clients daily, ensuring accurate payroll setup, data processing, and compliant reporting while delivering exceptional service.

You will work with a collaborative team, grow with the company, and help provide crucial payroll expertise and customer support across a busy client portfolio in the New York Capital District.