Hybrid Payroll Specialist: Client Services & Implementation

Sora Resource Group; San Diego (CA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Hybrid work arrangement

Job summary

Sora Resource Group in Carlsbad, CA, is seeking a Payroll Specialist to join the payroll team. This client-facing role emphasizes understanding the payroll process behind the technology, ensuring accurate and on-time payroll, and handling biweekly cycles.

The ideal candidate will bring hands-on payroll experience, strong attention to detail, and the ability to proactively resolve issues while delivering a high-touch client experience.

Qualifications

• 2+ years of hands-on payroll experience, including biweekly payroll processing.
• Strong understanding of payroll processes and calculations.
• Ability to recognize when payroll information or results do not look correct and investigate.
• Experience troubleshooting payroll discrepancies and resolving client questions.
• Proficiency with Microsoft Office and the ability to learn payroll technology quickly.

Responsibilities

• Manage payroll processing for an assigned portfolio of clients, including recurring biweekly payrolls.
• Receive, review, and validate payroll information submitted by clients.
• Understand how employee changes, compensation, deductions, benefits, and other payroll inputs affect the final payroll.
• Review payroll reports and system output for accuracy and identify discrepancies or unusual results.
• Research and resolve payroll issues by understanding the root cause.
• Ensure payrolls are completed accurately and on schedule.
• Maintain accurate client records and documentation.
• Serve as a trusted point of contact for assigned clients.
• Provide a white-glove, proactive client experience through responsive communication and attention to detail.
• Gather payroll information, clarify questions, and ensure client deadlines are met.
• Anticipate potential issues and communicate proactively before they become payroll problems.
• Take ownership of client questions and issues through resolution.
• Develop strong, long-term client relationships.
• Assist with onboarding and implementation of new payroll clients.
• Gather, organize, and validate client and employee information required for payroll setup.
• Identify and resolve issues during implementation and support a smooth transition into ongoing payroll services.
• Develop an understanding of each client's unique payroll processes and requirements.
• Work closely with internal payroll and other departments to resolve client issues and ensure accurate service.
• Partner with the payroll tax team when tax-related matters require their expertise.

Skills

Biweekly payroll

Payroll processing

Client service

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Sora Resource Group in Carlsbad, CA, is seeking a Payroll Specialist to join the payroll team. This client-facing role emphasizes understanding the payroll process behind the technology, ensuring accurate and on-time payroll, and handling biweekly cycles.

The ideal candidate will bring hands-on payroll experience, strong attention to detail, and the ability to proactively resolve issues while delivering a high-touch client experience.