Payroll Specialist & Client Advisor

Baker Tilly Advisory Group, LP; Frisco (TX); On-site; USD 30,000 - 56,000; Full time

Job summary

Baker Tilly Advisory Group, LP in Frisco, TX is seeking a Payroll Client Service Specialist to provide direct support and consulting to payroll clients. You will understand payroll practices and laws so as to provide better service and information to our clients.

Under the supervision of the Payroll Supervisor, you will be independently managing client relationships, escalating issues when needed. Responsibilities include ensuring payroll data accuracy, processing payrolls on deadlines,

Qualifications

• 2-year degree preferred or 2 years experience in lieu of degree.
• Associate degree preferred.
• Experience with ADP software platforms desirable.
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly detail oriented and focused on accuracy.
• Strong organization and time management skills.
• Strong adaptability and multi-tasking skills.
• Ability to effectively work in a deadline driven environment serving multiple clients.
• Ability to provide exceptional client service.
• Strong written and verbal communication skills; appropriately and professionally communicates with all levels.
• Ability to learn new technology and processes quickly.
• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate.

Responsibilities

• Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies.
• Review and/or process payrolls in a timely manner to meet client deadlines to include updating employee records, calculating/paying bonuses or severance, reviewing accuracy of federal and state income related tax calculations, and reconciling payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and employer's contribution for social security and unemployment.
• Establish strong and trusted client relationships by effectively consulting with clients on all payroll related matters.
• Maintain confidence of employee data by keeping all information confidential.
• Accurately convey detailed information in both written and verbal format.
• Provide technical software support to clients.
• Identify and accurately capture out of scope work.
• Identify new opportunities to expand services to clients.
• Be an additional resource to the implementation team when needed.
• Interviews clients to gain understanding of payroll needs.
• Manage new client implementation projects, ensuring timely completion and client satisfaction.
• Train clients on payroll processes as necessary.
• Be a resource to new hires and/or less experienced staff as it relates to clients, software, payroll, and/or processes.
• Provide honest feedback to new hires/less experienced staff in a timely manner.
• Help build team capabilities and knowledge by sharing insights and lessons learned.
• Research and maintain product knowledge on ADP software platforms.
• Maintain current knowledge of local, state, and federal practices and laws.

Skills

Payroll processing

ADP software

Microsoft Office

Client communication

Attention to detail

Time management

Education

Associate degree preferred

Tools

ADP software platforms

Job description

Baker Tilly Advisory Group, LP in Frisco, TX is seeking a Payroll Client Service Specialist to provide direct support and consulting to payroll clients. You will understand payroll practices and laws so as to provide better service and information to our clients.

Under the supervision of the Payroll Supervisor, you will be independently managing client relationships, escalating issues when needed. Responsibilities include ensuring payroll data accuracy, processing payrolls on deadlines,