Payroll Consultant & Client Services Specialist

Baker Tilly US; New Castle (PA); On-site; USD 30,307 - 56,481; Full time

Job summary

Baker Tilly US, LLC is seeking a Payroll Specialist to deliver expert payroll support and consulting to our client base. You will develop in-depth knowledge of payroll practices and applicable laws to provide accurate service and timely guidance, while independently managing client relationships when appropriate.

You will ensure data accuracy, prepare earnings and tax reports, maintain confidentiality, train clients on payroll processes, and identify opportunities to expand services.

Qualifications

• 2-year degree preferred or 2 years experience in lieu of degree.
• Associate degree preferred.
• Experience with ADP software platforms desirable.
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly detail oriented and focused on accuracy.
• Strong organization and time management skills.
• Strong adaptability and multi-tasking skills.
• Ability to effectively work in a deadline driven environment serving multiple clients.
• Ability to provide exceptional client service.
• Strong written and verbal communication skills; appropriately and professionally communicates with all levels.
• Ability to learn new technology and processes quickly.
• Ability to learn from experiences and integrate new knowledge and skills into daily work and share with colleagues as appropriate

Responsibilities

• Be an additional resource to the implementation team when needed.
• Interviews clients to gain understanding of payroll needs.
• Manage new client implementation projects, ensuring timely completion and client satisfaction.
• Train clients on payroll processes as necessary.
• Establish strong and trusted client relationships by effectively consulting with clients on all payroll related matters.
• Maintain confidence of employee data by keeping all information confidential.
• Accurately convey detailed information in both written and verbal format.
• Provide technical software support to clients.
• Identify and accurately capture out of scope work.
• Identify new opportunities to expand services to clients.
• Review and/or process payrolls to meet client deadlines, including updates to employee records and tax calculations.
• Prepare reports of earnings, taxes, deductions, and employer contributions for social security and unemployment

Skills

Attention to detail

Communication skills

Time management

Customer service orientation

Ability to learn new technology

Education

2-year degree preferred

Associate degree preferred

Tools

ADP software

Outlook

Microsoft Office

Job description

Baker Tilly US, LLC is seeking a Payroll Specialist to deliver expert payroll support and consulting to our client base. You will develop in-depth knowledge of payroll practices and applicable laws to provide accurate service and timely guidance, while independently managing client relationships when appropriate.

You will ensure data accuracy, prepare earnings and tax reports, maintain confidentiality, train clients on payroll processes, and identify opportunities to expand services.