Payroll Specialist

Auris; Cleveland (OH); On-site; USD 1,000 - 3,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous paid time off

401(k) plan with immediate vesting

Job summary

Auris is looking for a dedicated customer service representative based in Cleveland, Ohio. The role involves providing exceptional support to payroll clients through phone and email interactions, ensuring accurate data entry and resolving queries efficiently.

The ideal candidate will have a high school diploma, excellent communication skills, and at least one year of experience in a customer-facing role. Benefits include comprehensive health coverage, generous time off, and a 401(k) plan.

Qualifications

• At least 1 year of work experience in a customer‑facing role.
• Reliable, detail-oriented, and professional.
• Ability to multitask effectively.

Responsibilities

• Provide exceptional customer service to payroll clients via phone and email.
• Accurately enter payroll data and meet deadlines.
• Assist clients with reports and other issues.

Skills

Customer service

Communication skills

Data entry

Problem-solving

Adaptability

Education

High school diploma or equivalent

Tools

Google Suite

Job description

Job Description

Provide exceptional customer service to payroll clients via phone and email.

• Interact with clients to obtain payroll data and accurately enter the data.
• Meet deadlines and respond quickly to inquiries, even during times of high volume.
• Maintain a working knowledge of Payroll Software and other products.
• Assist clients with reports, problems, or other issues.
• Reach out to clients regarding new products and services.
• Develop relationships with other departments to ensure a positive customer experience.

Job Requirements

• High school diploma or equivalent.
• At least 1 year of work experience, preferably in a customer‑facing role.
• Reliable, responsible, detail‑oriented, and professional.
• Excellent communication skills, especially via email and phone.
• Team‑oriented, adaptable, flexible, collaborative, and able to resolve conflicts.
• Proactive problem solver and critical thinker.
• Proficient in Google Suite.
• Accurate and fast data entry and typing skills.
• Ability to multitask.

Pay Details

The base compensation range for this position is $1-$2. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Benefits

• Physical Wellness: Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Equal Opportunity Employer

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].