Payroll Solutions Expert

Automatic Data Processing, Inc.; Norfolk (VA); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid volunteer time off

Job summary

ADP is hiring a Payroll Solutions Specialist in Norfolk, VA. You will join ADP's Human Resources Outsourcing department and respond to client inquiries about payroll practices, tax considerations, and benefits products.

You will work in a metrics-driven call center with a focus on accuracy, client satisfaction, and professional communication. Daily activities include product support, payroll processing assistance, consultative recommendations, and year-end support, with top-tier training and

Qualifications

• At least two years of experience, or military experience.
• Occasional extended hours during peak seasons and may work 5-10 hours overtime 6-8 weeks per year.

Responsibilities

• Respond to client questions regarding payroll and benefits products and provide navigation support.
• Assist clients with payroll processing and tax changes; provide timely communication and issue resolution.
• Act as a trusted advisor to clients and provide consultative support on product optimization.
• Support quarter- and year-end processing and resolve related issues with clients.
• Perform reporting and analysis on complex projects, including tax amendments and data corrections.
• Collaborate with internal teams and vendors to resolve issues and keep clients updated.

Job description

ADP is hiring a Payroll Solutions Specialist in Norfolk, VA. You will join ADP's Human Resources Outsourcing department and respond to client inquiries about payroll practices, tax considerations, and benefits products.

You will work in a metrics-driven call center with a focus on accuracy, client satisfaction, and professional communication. Daily activities include product support, payroll processing assistance, consultative recommendations, and year-end support, with top-tier training and