Implementation Consultant - Payroll

Fairygodboss; Elk Grove Village (IL); On-site; USD 35,693 - 71,469; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

Retirement savings match

Paid holidays and vacation

Job summary

Fairygodboss is looking for a Payroll Implementation Consultant to onboard new clients and guide them in using ADP's complex payroll solutions. Responsibilities include implementing payroll systems, ensuring client satisfaction, and collaborating with various stakeholders to improve processes.

The ideal candidate has over three years of experience in client service environments and is equipped with strong project management abilities. A high school diploma is required, and certifications like CPP or FPC are a plus.

Qualifications

• 3+ years of experience in a business-to-business client service or systems integration environment.
• Strong project-management skills and ability to multitask.

Responsibilities

• Onboard new payroll clients and support them in using ADP’s payroll solutions.
• Implement payroll solutions and ensure client satisfaction throughout the process.
• Collaborate with cross-functional stakeholders to provide improvements.

Skills

Customer service

Project management

Collaboration

Education

High school diploma or equivalent

Job description

ADP is hiring a Payroll Implementation Consultant.

Overview

As a Payroll Implementation Consultant, you will onboard new payroll clients, training and supporting them to effectively use ADP’s payroll solutions. You’ll partner with customers to customize configurations, expand capabilities, and maintain client satisfaction throughout the implementation lifecycle.

Responsibilities

• Implement ADP’s payroll solutions, translating complex information into user‑friendly guidance.
• Serve as a subject‑matter expert guiding the project team and optimizing system configuration and product upgrades.
• Ensure client satisfaction and retention by delivering timely solutions within client‑defined timelines.
• Resolve implementation issues with minimal direction, maintaining accuracy of all client setup data.
• Collaborate with cross‑functional stakeholders—sales, customer service, and product teams—to share priorities, identify risks, and provide process improvement ideas.
• Coach and mentor less‑experienced implementation specialists, acting as an escalation point when needed.

Required Qualifications

• 3+ years of experience in a business‑to‑business client service, customer service, or systems integration environment.
• High school diploma or equivalent in education and experience.

Preferred Qualifications

• Strong project‑management skills and ability to multitask.
• Team‑oriented mindset with effective collaboration.
• Demonstrated learning agility and critical‑thinking ability.
• Recognizes basic procedural issues and appropriately escalates them.
• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) is a plus.

Compensation

$25.91 – $51.88 per hour, depending on location, level of experience and other factors.

Benefits

• Medical, dental, vision, and life insurance.
• Retirement savings match.
• Wellness program, short‑and long‑term disability coverage.
• Paid volunteer time off and charitable contribution match.
• Paid holidays, personal days, and vacation.

Diversity, Equity & Inclusion & Equal Employment Opportunity

ADP affirms its commitment to equal employment opportunities for all applicants, irrespective of race, color, national origin, religion, sex, sexual orientation, gender identity, ancestry, age, marital status, veteran status, or disability. Hiring decisions are based on merit and qualification.