Payroll Research & Process Improvement Specialist (Contract)

CRG; Charlotte (NC); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible work schedule

Collaborative culture

Growth opportunities

Job summary

A leading food service provider based in Charlotte, NC, is seeking a Payroll Support Specialist for a 6-month contract-to-hire opportunity. The role involves providing second-level support for payroll inquiries, mentoring associates, and ensuring compliance with payroll policies. Ideal candidates will have at least a year of experience in customer service, preferably in a high-volume payroll environment. This company offers a flexible work schedule, a collaborative culture, and strong growth opportunities.

Qualifications

• 1+ year of customer service or call center experience; high-volume payroll environment preferred.
• Strong understanding of payroll policies, procedures, and compliance.
• Excellent communication skills with the ability to work in a confidential environment.

Responsibilities

• Provide second-level payroll support by resolving work orders escalated from Customer Service.
• Assist Customer Service Associates with complex payroll inquiries.
• Mentor and coach associates on work order resolution.

Skills

Customer service experience

Understanding of payroll policies

Analytical skills

Communication skills

Problem-solving skills

Tools

SAP Payroll

Microsoft Office (Excel, Access, Outlook)

Job description

A leading food service provider based in Charlotte, NC, is seeking a Payroll Support Specialist for a 6-month contract-to-hire opportunity. The role involves providing second-level support for payroll inquiries, mentoring associates, and ensuring compliance with payroll policies. Ideal candidates will have at least a year of experience in customer service, preferably in a high-volume payroll environment. This company offers a flexible work schedule, a collaborative culture, and strong growth opportunities.