Totalsource Leaves Team Lead

Fairygodboss; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Best-in-class benefits from Day 1

Paid time off for volunteering

Opportunities for career growth

Job summary

Fairygodboss is seeking a Totalsource Leaves Team Lead in Tempe, Arizona. You will guide a team, ensuring quality client support and managing escalations while providing training and mentorship.

With at least 3 years of experience and a focus on client service, this role requires strong organizational skills and familiarity with ADP platforms. Enjoy a culture that values equity, growth opportunities, and comprehensive benefits.

Qualifications

• Minimum 3 years of experience in a related field.
• Experience with HENRY and/or TAMMY platforms.
• Strong organizational and adaptability skills.

Responsibilities

• Lead daily activities and assess team performance.
• Train and mentor team members on function.
• Handle client escalations and develop action plans.
• Prepare reports on team statistics and performance.

Skills

Client service skills

Team leadership

Technical support

Communication skills

Education

College degree or equivalent experience

Tools

ADP HR and payroll systems

Microsoft Office (Word/Excel)

Job description

ADP is hiring a Totalsource Leaves Team Lead.

What you’ll do

• Serve as a resource for team members, based on a strong working knowledge of the team's responsibilities and each associate’s development plan and training needs.
• Lead daily activities of the team to ensure that all work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals.
• Call‑quality monitor associate/client interactions.
• Train and mentor team members; coordinate additional training as needed with leadership support and provide feedback on each team member’s performance.
• Serve as a backup to the Team Manager to provide guidance and direction in the manager’s absence.
• Prioritize critical issues, provide technical support, guidance, and direction to ensure the right client support is delivered in a timely and effective manner.
• Provide first‑level client escalation for issues, develop an action plan, and oversee resolution efforts pertaining to payroll processing.
• Provide direct feedback to associates on opportunities to enhance client services.
• Analyze team statistics and prepare reports.
• Participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other business units as needed.

Experience you’ll need

• Minimum 3 years of experience.
• HENRY and/or TAMMY platform exposure.
• A college degree is desirable but not required; other acceptable experiences include military experience where teamwork, adaptability, organization, and follow‑through skills are evident.

Bonus points for these

• At least one year of people‑leadership experience.
• EV4 or WFN experience.
• Certifications: Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
• Advanced Internet and MS Office skills (Word/Excel).
• Superior client‑service skills, both verbal and written, with strong listening and communication skills.
• Ability to collaborate and work effectively within cross‑functional teams.
• Capacity to assess team members’ performance and provide motivational support.
• Proficiency and in‑depth knowledge of ADP HR, payroll, and benefits policies and procedures.
• Ability to work independently and as part of a team, focused on achieving results.

You’ll love working here because you can

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining one of our Business Resource Groups and connecting with global networks.
• Grow your career in an agile, fast‑paced environment with many opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Enjoy best‑in‑class benefits, starting on Day 1, that support your health and well‑being.
• Benefit from community‑impact initiatives and paid time off for volunteering.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based on ADP’s operating needs and applicant merit, including qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP upholds the highest ethical standards and full compliance with all applicable laws. ADP expects its people to uphold its values with integrity and foster an honest and respectful workplace.