Payroll Implementation Consultant

ADP, Inc.; Norfolk (VA); On-site; USD 62,783,000 - 117,143,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement matching

Wellness program

Job summary

ADP, Inc. in Norfolk, VA is seeking a Payroll Implementation Consultant to onboard new payroll clients and ensure they can use our products confidently.

You will combine your analytic and project management skills to lead client projects and deliver a seamless implementation experience with our training and service guidelines. The role offers a collaborative, inclusive environment with growth opportunities.

Qualifications

• 3+ years in a B2B client service or systems integration environment.
• High school diploma or equivalent.

Responsibilities

• Implement ADP's payroll solutions.
• Serve as the subject matter expert for project teams.
• Ensure client satisfaction and retention within defined timelines.
• Resolve issues with minimal direction and ensure accuracy of client setup.
• Collaborate with client teams and internal ADP groups; may mentor junior staff.

Skills

B2B client service

Project management

Team collaboration

Education

High school diploma or equivalent

Job description

Hiring a Payroll Implementation Consultant.

• Does the opportunity to problem-solve get your blood pumping? Do you enjoy thinking outside-of-the- box to find solutions?
• Are you ready to grow your career at an established, respected, global company?
• Do you want to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Yes? This could be the role for you. Don't just take our word for it… read on and see for yourself!

As a Payroll Implementation Consultant, imagine yourself as part of the "new client welcome committee"… but with a special twist. When you join our payroll implementation team, you onboard new payroll clients and get them comfortable using our products and services. The goal is to make sure our products and services deliver and exceed client expectations, but you’re not doing it alone. We’re with you every step of the way through our award-winning training programs and world-class service guidelines. Here, you’ll sense you’re making an impact and gain the knowledge and expertise to grow your career in the process.

To learn more about Implementation at ADP, visit: https://jobs.adp.com/teams-roles/implementation/

What you'll do: Responsibilities

Implement ADP's payroll solutions. You’ll combine your analytic and project management skills with your ability to simplify complex information — helping customers develop the skills and confidence to use our payroll products with ease. You’ll provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

Serve as the subject matter expert. You will use your expertise to help lead the workflow of the project team. You will apply industry and product knowledge to optimize system configurations and product upgrades.

Ensure client satisfaction and retention. You will use your problem-solving and relationship-building skills to provide timely solution delivery within client-defined timelines. You will remain engaged with your clients throughout implementation, until your clients are successfully running ADP solutions and use your influence and impact to help clients address and analyze their needs.

Resolve issues and provide solutions. With your initiative and know-how, you’ll do this with minimal direction on procedural matters. With your attention to detail, you will ensure accuracy of all aspects of client set up.

Collaborate. You’ll exchange routine information with members of your client project team, including priorities, timeliness, and issues as they arise. You will interact with ADP associates in sales and customer service. You will be encouraged to provide input to management on process improvement and product enhancements. You may also coach, mentor, and serve as an escalation point for less-experienced implementation specialists.

TO SUCCEED IN THIS ROLE: Required Qualifications

• 3+ years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
• High school diploma or equivalent in education and experience

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Bonus points for these: Preferred Qualifications

• Strong project management skills and the ability to multi-task
• Ability to work as part of a team to accomplish tasks
• Ability to demonstrate learning agility and critical thinking skills
• Ability to recognize basic procedural issues as they arise, and elevate to the appropriate level
• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) is a plus

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $21.92 - USD $40.87 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.