Payroll Helpdesk Specialist - Hybrid

Oldcastle; Alpharetta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental, and disability plans

Retirement savings program

Health and wellness programs

Job summary

CRH is seeking a Payroll Contact Center Specialist to serve as the first point of contact for employees' payroll questions. The role focuses on accurate, timely service while complying with policies and regulations.

You will handle inquiries via phone, email, or ticketing, resolve discrepancies, and educate staff on payroll timelines and resources. This hybrid position collaborates with Payroll, HR, and IT teams to streamline processes, improve the employee experience, and support audits and

Qualifications

• Bachelor's degree or equivalent; required.
• Minimum 2 years in multi-corporation, multi-state payroll processing or similar env.
• Payroll certification (FPC/CPP) strongly preferred.
• Experience in large payroll processing or contact center preferred.
• Knowledge of payroll principles, wage and hour law, payroll taxes, and wage attachments.

Responsibilities

• Respond to inbound payroll, timekeeping, and tax inquiries by phone, email, or ticketing system.
• Research and resolve payroll discrepancies and escalate complex cases as needed.
• Educate employees on payroll policies, timelines, and resources.
• Maintain detailed case documentation and track issue resolution progress.
• Collaborate with Payroll, HR, and IT to improve processes and employee experience.
• Identify trends in tickets and propose solutions for recurring issues.
• Assist in preparing payroll reports and audits; participate in cross-functional projects.

Skills

Payroll principles

Customer service

Cross-functional collaboration

Communication skills

Education

Bachelor's degree or equivalent

Payroll certification (FPC/CPP)

Tools

SAP

ADP

Job description

CRH is seeking a Payroll Contact Center Specialist to serve as the first point of contact for employees' payroll questions. The role focuses on accurate, timely service while complying with policies and regulations.

You will handle inquiries via phone, email, or ticketing, resolve discrepancies, and educate staff on payroll timelines and resources. This hybrid position collaborates with Payroll, HR, and IT teams to streamline processes, improve the employee experience, and support audits and