HCM Payroll Specialist I — Premium Client Payroll Support

Insperity; Scottsdale (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Insperity in Scottsdale, AZ seeks a Payroll Specialist I to deliver a premium customer experience by transitioning new clients, supporting existing accounts, and processing payroll with accuracy. This role emphasizes timely data collection, data reconciliation, and clear communication with clients and internal teams.

The ideal candidate has a high school diploma, 1–2 years in payroll service bureau operations, strong customer service skills, and proficiency in Microsoft Office.

Qualifications

• High School Diploma or equivalent is required; a Bachelor’s Degree is preferred.
• One to two years of payroll service bureau operations experience.
• Strong customer service and written/verbal communication skills.
• Ability to work with diverse stakeholders and manage resources.
• Proficiency in presenting to broad audiences.

Responsibilities

• Adheres to customer-centric processes that drive premium service.
• Responds timely to customer requests.
• Collects new customer data timely, reconciles wage detail and processes initial payrolls timely where required.
• Leverages internal resources to provide exceptional client service, meets deadlines and keeps stakeholders informed of resolution status.
• Maintains flexibility in schedule to accommodate clients’ needs.
• Escalates complex client issues and follows through to resolution, communicating with all involved parties.
• Supports processes and procedures to ensure SOC-1 compliance.
• Adheres to scalable processes to support rapid growth with high quality.

Skills

Payroll processing

Customer service

Communication

Teamwork

Microsoft Office

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Microsoft Office Suite

Payroll software

Job description

Insperity in Scottsdale, AZ seeks a Payroll Specialist I to deliver a premium customer experience by transitioning new clients, supporting existing accounts, and processing payroll with accuracy. This role emphasizes timely data collection, data reconciliation, and clear communication with clients and internal teams.

The ideal candidate has a high school diploma, 1–2 years in payroll service bureau operations, strong customer service skills, and proficiency in Microsoft Office.