Payroll & HCM Client Success Specialist (UKG Ready)

Excelforce; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) and 401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

A leading HCM software company in New York seeks a Customer Service Representative. The role involves providing tailored support for clients using payroll and HR software. Candidates should have at least 2 years of customer service experience, particularly in payroll, and demonstrate strong analytical and communication skills. This position offers health insurance and a 401(k) plan, emphasizing professional growth within a dynamic team environment.

Qualifications

• Minimum 2 years of experience in payroll or customer service.
• Strong analytical and detail-oriented skills.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Serve as the dedicated point of contact for clients.
• Respond to client inquiries via phone and email.
• Troubleshoot system issues and guide clients.

Skills

Payroll knowledge

Customer service skills

Analytical skills

Multitasking

Communication skills

Tools

UKG Ready

Job description

A leading HCM software company in New York seeks a Customer Service Representative. The role involves providing tailored support for clients using payroll and HR software. Candidates should have at least 2 years of customer service experience, particularly in payroll, and demonstrate strong analytical and communication skills. This position offers health insurance and a 401(k) plan, emphasizing professional growth within a dynamic team environment.