Payroll & Finance Tech Consultant — Customer Advisory

Rippling (Netherlands); San Francisco (CA); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Rippling is hiring a Technical Account Consultant to be the primary expert for customers’ finance and payroll operations. This hands-on, client-facing role involves daily direct calls, guiding clients through Rippling’s payroll, time & attendance, time off, and financial products to optimize workflows.

You’ll build trusted relationships with customer admins, act as their advocate, and provide proactive, personalized support.

Formación

• 3+ years of SaaS experience in a customer-facing role (account management, consulting, or technical support).
• Experience in payroll or HR technology, with payroll, time and attendance, or other financial systems knowledge.
• Strong communication skills: explain complex technical/financial scenarios clearly in writing or speaking.
• Ruthless prioritization and exceptional time management; able to juggle multiple tasks without dropping the ball.
• Passion for helping customers and colleagues succeed.
• Strong attention to detail and knack for solving intricate problems.
• Confidence with hands-on technical support in a fast-paced environment.

Responsabilidades

• Provide Hands-On Customer Support: 3-4 hours of direct customer calls daily for in-depth technical assistance and guidance on payroll and financial products.
• Deepen Product Expertise: become go-to resource on payroll, time and attendance, time off, and accounting integrations.
• Drive Adoption: help clients increase use of key features and integrate Rippling into operations.
• Ensure Customer Success: act as a project manager for engagements, ensuring clients feel supported and confident in the platform.
• Advocate: work with internal product and engineering teams to influence the product roadmap.

Conocimientos

SaaS experience

Customer-facing

Payroll/HR tech

Communication skills

Time management

Attention to detail

Technical support

Descripción del empleo

Rippling is hiring a Technical Account Consultant to be the primary expert for customers’ finance and payroll operations. This hands-on, client-facing role involves daily direct calls, guiding clients through Rippling’s payroll, time & attendance, time off, and financial products to optimize workflows.

You’ll build trusted relationships with customer admins, act as their advocate, and provide proactive, personalized support.