Financial Systems Tech Consultant: Payroll & HR

Rippling; United States; À distance; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Equity

Benefits

Bonus potential

Résumé du poste

Rippling in San Francisco, CA is seeking a Technical Account Consultant to be the primary expert for customers' finance and payroll operations. This hands-on, client-facing role involves deep calls with customers to understand business needs and provide guidance on Rippling’s payroll, time and attendance, time off, and financial products, helping navigate complex scenarios and optimize workflows.

You will build strong relationships with customer administrators, advocate for their needs with

Qualifications

• 3+ years of SaaS experience in a customer-facing role like account management, consulting, or technical support.
• Experience in the payroll or HR technology industry, with a background in managing or implementing payroll, time and attendance, or other financial systems.
• Strong communication skills: ability to explain complex technical and financial scenarios in simple, clear, and concise language.
• Ruthless prioritization and exceptional time management: juggle multiple tasks without dropping the ball.
• Passion for helping customers and colleagues succeed.
• Strong attention to detail and a knack for solving intricate problems.
• Confidence with hands-on technical support in a fast-paced environment.

Responsabilités

• Provide Hands-On Customer Support: Engage in 3-4 hours of direct customer calls daily to provide in-depth technical assistance and strategic guidance on Rippling’s payroll and financial products.
• Deepen Product Expertise: Become a go-to resource on payroll, time and attendance, time off, and accounting integrations, solving complex, interdependent problems.
• Drive Adoption: Partner with clients to increase their use of key features, consult on best practices, and help them seamlessly integrate Rippling into their business operations.
• Ensure Customer Success: Act as a project manager for engagements, guiding customers to ensure they feel supported and confident with our platform.
• Act as an Advocate: Thoughtfully advocate for customer needs by working closely with internal product and engineering teams to influence our product roadmap.

Connaissances

SaaS experience

Payroll/HR tech

Strong communication

Time management

Attention to detail

Hands-on support

Customer advocacy

Description du poste

Rippling in San Francisco, CA is seeking a Technical Account Consultant to be the primary expert for customers' finance and payroll operations. This hands-on, client-facing role involves deep calls with customers to understand business needs and provide guidance on Rippling’s payroll, time and attendance, time off, and financial products, helping navigate complex scenarios and optimize workflows.

You will build strong relationships with customer administrators, advocate for their needs with