Global Payroll Support Specialist — Expert Troubleshooter

Rippling; United States; Remote; USD 30.000 - 33.000; Vollzeit

Zusammenfassung

Rippling is seeking a Customer Support Payroll specialist to provide expert guidance on Global Payroll and HR features for customers across time zones. You will troubleshoot payroll issues, resolve tax and compliance questions, and become the region’s go-to product expert.

You will develop clear documentation, identify support trends, and collaborate with Product Managers to address critical concerns. This role emphasizes customer satisfaction, accuracy, and professional growth in a fast-paced

Qualifikationen

• Strong analytical and problem-solving abilities are required to investigate payroll discrepancies.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Excellent written and verbal communication skills in English are essential.
• Candidates should be able to work a shift within 9am-6pm PST and in Pacific or Mountain time zones.
• Experience in a payroll provider, HR software, or large in-house payroll is preferred.

Aufgaben

• Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions.
• Become the go-to product expert on Global Payroll and HR capabilities for customers in your region.
• Develop and maintain content, documentation, and FAQs to support customers and internal teams.
• Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience.
• Partner with regional Product Managers to provide insights on support volume and customer feedback.
• Serve as a senior resource and point of escalation for Customer Support Specialists on complex payroll issues.
• Own and resolve the most challenging customer cases using your payroll expertise.

Kenntnisse

Analytical skills

Problem-solving

Time management

Communication skills

English proficiency

Ausbildung

Bachelor's degree

Jobbeschreibung

Rippling is seeking a Customer Support Payroll specialist to provide expert guidance on Global Payroll and HR features for customers across time zones. You will troubleshoot payroll issues, resolve tax and compliance questions, and become the region’s go-to product expert.

You will develop clear documentation, identify support trends, and collaborate with Product Managers to address critical concerns. This role emphasizes customer satisfaction, accuracy, and professional growth in a fast-paced