Payroll Enablement & Change Communications Specialist

Aramark Correctional Services; Nashville (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Aramark is seeking a Payroll Training & Communications Specialist to develop and deliver comprehensive training and communications for Payroll and Concur Operations. You will translate complex processes into clear learning materials and collaborate with leadership, SMEs, and cross-functional teams to drive change adoption.

You will create engaging training content, maintain knowledge resources, and measure training effectiveness while partnering with operational teams to identify improvements

Qualifications

• 3+ years of professional experience in training, employee communications, learning and development, operational enablement, process improvement, or a related function.
• Minimum 1-2 years of experience supporting payroll operations, payroll training, payroll communications, or payroll-related processes within a corporate or shared-services environment.
• Demonstrated experience developing employee communications, training materials, job aids, process documentation, and/or other operational resources.
• Strong written and verbal communication skills with the ability to translate complex information into clear, audience-appropriate content.
• Experience partnering with subject matter experts and business stakeholders to develop communications, training, or process solutions.
• Strong organizational and project‑coordination skills with the ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office applications, including PowerPoint, Word, Excel, and Outlook.
• Experience using collaboration, intranet, communication, or learning platforms.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while effectively collaborating across teams and levels of the organization.
• Analytical aptitude with the ability to identify trends, evaluate information, and translate findings into recommendations.

Responsibilities

• Develop and deliver field-facing training on Payroll and Concur processes, policies, systems, and tools.
• Create engaging training materials, including e-learning modules, job aids, reference guides, presentations, and other learning resources.
• Develop and maintain training content using tools such as Articulate and other learning technologies.
• Partner with subject matter experts to translate complex operational information into clear, practical learning materials.
• Develop and maintain training and resource materials supporting onboarding for Payroll and Concur team members.
• Evaluate existing training materials and revise content based on process changes, system enhancements, employee feedback, and operational needs.
• Identify opportunities to improve training effectiveness and employee adoption.
• Develop and coordinate communications supporting Payroll and Concur operations, initiatives, policy changes, system enhancements, and other business needs.
• Create communication materials including email communications, briefings, newsletters, presentations, flyers, intranet content, and other employee-facing resources.
• Develop communication plans and timelines appropriate for various stakeholder audiences.
• Manage communication and training review cycles to ensure accuracy, consistency, and timely delivery.
• Partner with business leaders and subject matter experts to identify communication needs and ensure messaging effectively supports organizational objectives.
• Maintain and enhance communication channels including SharePoint, MyPay, and other internal platforms.
• Support change adoption by ensuring employees and stakeholders understand new processes, systems, policies, and expectations.
• Conduct structured working sessions with Payroll and Concur teams to understand day-to-day, monthly, and annual operational processes.
• Document current-state workflows and identify process gaps, inefficiencies, training opportunities, and communication needs.
• Partner with operational teams to recommend practical process improvements.
• Maintain and coordinate review cycles for standard operating procedures, desktop procedures, knowledge articles, cyclical templates, and other operational documentation.
• Ensure operational documentation remains accurate and current as processes, policies, and systems change.
• Partner with the Contact Center to review ServiceNow ticket trends and identify recurring issues that may indicate training, communication, documentation, or process gaps.
• Design and administer feedback surveys and other methods of gathering stakeholder input to proactively identify improvement opportunities.
• Track and evaluate the effectiveness of training, communications, and process-improvement efforts.
• Use operational data, ticket trends, employee feedback, and other available information to identify trends and recommend solutions.
• Assist in developing metrics that demonstrate the operational and financial impact of process improvements and key initiatives.
• Translate data and findings into clear recommendations and actionable insights for business leaders.
• Provide communication, training, documentation, and timeline-tracking support for Payroll and Concur initiatives.
• Partner with project and change-management teams, as appropriate, to support successful implementation and adoption of business initiatives.

Skills

Training experience

Payroll training

Written communication

Project coordination

Microsoft Office

SharePoint/ServiceNow

Change enablement

Analytical thinking

Independent work

Education

Bachelor's degree in related field

Tools

Articulate 360

SharePoint

ServiceNow

Job description

Aramark is seeking a Payroll Training & Communications Specialist to develop and deliver comprehensive training and communications for Payroll and Concur Operations. You will translate complex processes into clear learning materials and collaborate with leadership, SMEs, and cross-functional teams to drive change adoption.

You will create engaging training content, maintain knowledge resources, and measure training effectiveness while partnering with operational teams to identify improvements