Payroll Delivery Lead - Client Success & Compliance

Dayforce; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Dayforce is seeking a Full-Time Salaried Payroll Delivery Manager I to join our Dayforce Managed Team. This role leads Payroll Specialists, supporting the complete employee life cycle including payroll, benefits, and contact center.

The ideal candidate has strong client relationship skills, process sustainability focus, and deep knowledge of US/Canadian payroll, year-end processing, and project management. An ownership mindset and willingness to coach the team are essential.

Qualifications

• 2–4 years of payroll knowledge and experience in high volume payroll operations.
• End to end payroll experience is a plus with strong analytical and technical expertise.
• Meticulous planning, organizational and resolution skills for payroll items at a client level.
• Excellent verbal and written communication with leadership, internal partners and customers.
• Bachelor’s Degree desired or equivalent work experience.

Responsibilities

• Manage day-to-day operations with agility and continual change.
• Maintain oversight across multiple internal actions to meet tight deadlines.
• Ensure quality control and auditing to maintain low error rates and drive improvements.
• Adhere to SLAs and measure quality compliance.
• Provide coaching and training to Payroll Specialists and direct the team.
• Prepare metrics, business reviews, and presentations for stakeholders.
• Support clients and internal teams through various client life cycles.

Skills

Payroll knowledge

End to end payroll

Analytical skills

Communication skills

Project management

Team player

Travel availability

Education

Bachelor’s Degree

Job description

Dayforce is seeking a Full-Time Salaried Payroll Delivery Manager I to join our Dayforce Managed Team. This role leads Payroll Specialists, supporting the complete employee life cycle including payroll, benefits, and contact center.

The ideal candidate has strong client relationship skills, process sustainability focus, and deep knowledge of US/Canadian payroll, year-end processing, and project management. An ownership mindset and willingness to coach the team are essential.