Payroll Customer Service and Support Specialist

Commonwealth Payroll & HR; Marblehead (MA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

401(k) with company match

Paid time off and company-paid holidays

Ongoing training and career development

Job summary

A leading payroll and HR technology firm in Marblehead is seeking a Customer Service and Support Specialist to assist clients with payroll and HR needs. This hybrid role entails resolving inquiries, providing training on systems like isolved, and enhancing client experience. Ideal candidates are detail-oriented, tech-savvy, and possess strong communication skills. The company offers a competitive salary, comprehensive benefits, and a supportive culture.

Qualifications

• Experience in payroll, tax, or HR systems preferred.
• Strong attention to detail and communication skills.
• Ability to manage multiple priorities effectively.

Responsibilities

• Support clients with payroll, tax, and benefits.
• Troubleshoot issues and ensure data accuracy.
• Provide training on the platform to users.

Skills

Attention to detail

Clear communication skills

Customer-first mindset

Ability to manage multiple priorities

Tools

Salesforce

isolved

Job description

Customer Service and Support Specialist

Marblehead, MA | Hybrid/In-Office/Remote | Full-Time

Are you passionate about client service and ready to take the next step in your career in payroll and HR tech? Join our team as a Customer Service and Support Specialist and help businesses thrive by supporting them through their payroll, tax, and HR technology needs.

In this role, you'll work directly with clients to resolve payroll inquiries, build onboarding and benefits tools in the isolved platform, and train users on best practices. You'll manage support cases through our CRM, contribute to process improvements, and become a trusted partner to the organizations we serve.

We're looking for someone who is detail-oriented, tech-savvy, and confident communicating with clients across various channels. Prior experience in payroll or using platforms like isolved is a plus — but above all, we're looking for someone with a customer-first mindset and a drive to grow.

What You'll Do:

• Support clients with payroll, tax, timekeeping, benefits, onboarding, and more
• Troubleshoot issues, ensure data accuracy, and provide platform training
• Manage tasks through CRM systems like Salesforce and collaborate with internal teams
• Help improve our service and client experience through proactive support

What You Bring:

• Experience in payroll, tax, or HR systems preferred (especially isolved)
• Clear communication skills and strong attention to detail
• Ability to manage multiple priorities and maintain a solution-oriented mindset
• A collaborative, team-focused attitude

What We Offer:

• Competitive salary
• Medical, dental, vision, and 401(k) with company match
• PTO and company-paid holidays
• Ongoing training and career development
• A supportive, team-oriented culture that values your contributions

Ready to make an impact and grow your career with a company that puts people first? Apply now and let's grow together.