Payroll Commission Specialist – Impact in Mortgage Ops

CCM CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Short-term disability

Employee Assistance Program

Wellness program

Job summary

CrossCountry Mortgage, LLC in Cleveland is hiring a Payroll Commission Specialist to accurately calculate, validate, and process commission and override payments for originating employees. You’ll serve as a primary contact for commission inquiries and ensure payments comply with compensation agreements, regulations and payroll calendars.

Responsibilities include end-to-end processing, validating loan-data-based payments, auditing calculations, and coordinating with Legal, Operations, Compliance,

Qualifications

• Associate’s degree or equivalent education and experience.
• 2+ years of payroll, commission processing, or mortgage operations experience preferred.
• Hands-on experience with Workday Payroll, Encompass or nCino Incentive Compensation preferred.
• FPC or CPP designation preferred.
• Excellent analytical and problem-solving skills with high attention to detail.
• Proficient in Microsoft Excel (pivot tables, VLOOKUPs).

Responsibilities

• Supports end-to-end commission and override processing within Payroll, ensuring accuracy and timeliness of payouts.
• Calculate and validate commission payments using loan data from LOS and compensation agreements.
• Ensure compliance with loan officer compensation regulations and internal policies.
• Serve as primary contact for employee commission inquiries; resolve questions clearly and promptly.
• Review and audit commission calculations, including tiered and retroactive payouts.
• Identify discrepancies in loan data or compensation plans and coordinate resolutions with Legal, HR, Operations, or Compliance.
• Process commission adjustments, corrections, draw activity, and recaptures as per policy.
• Maintain documentation and audit trails supporting commission calculations and communications.
• Prepare commission-related reports and assist audits.

Skills

Analytical skills

Attention to detail

Effective communication

Multitasking under pressure

Education

Associate’s degree or equivalent education and experience

Tools

Workday Payroll

Encompass

nCino Incentive Compensation

Job description

CrossCountry Mortgage, LLC in Cleveland is hiring a Payroll Commission Specialist to accurately calculate, validate, and process commission and override payments for originating employees. You’ll serve as a primary contact for commission inquiries and ensure payments comply with compensation agreements, regulations and payroll calendars.

Responsibilities include end-to-end processing, validating loan-data-based payments, auditing calculations, and coordinating with Legal, Operations, Compliance,