Mortgage Commission Specialist — Payroll Expert

CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Payroll Commission Specialist to manage commission and override payments for originating employees. This role emphasizes accuracy, compliance with Reg Z, and collaboration with Legal, Operations, and HR to resolve discrepancies.

Candidates typically hold an associate degree, 2+ years in payroll or mortgage operations, and experience with Workday Payroll or related systems; CPP/FPC is a plus.

Qualifications

• Associate’s degree or equivalent education and experience.
• 2+ years of payroll, commission processing, or mortgage operations experience preferred.
• Hands-on experience with Workday Payroll, Encompass or nCino Incentive Compensation preferred.
• FPC or CPP Designation preferred.

Responsibilities

• Supports end-to-end commission and override processing within Payroll, ensuring accuracy and timeliness of all payouts.
• Calculate and/or validate commission payments using loan data from LOS and applicable compensation agreements.
• Ensure compliance with loan officer compensation regulations, including Reg Z, and internal compensation policies.
• Serve as primary point of contact for employee commission inquiries; investigate, explain, and resolve questions clearly and timely.
• Review and audit commission calculations, including tiered, retroactive, non-retroactive, shared, and adjusted payouts.
• Identify discrepancies related to loan data, compensation plans, or employee setup and coordinate resolution with Legal, Operations, Compliance, or HR.
• Process commission adjustments, corrections, draw activity, and recaptures per policy.
• Maintain documentation and audit trails supporting commission calculations and employee communications.
• Prepare commission-related reports and support internal or external audits.

Skills

Analytical skills

Excel

Written & verbal communication

Multitasking under pressure

Attention to detail

Education

Associate’s degree or equivalent

Tools

Workday Payroll

Encompass

nCino Incentive Compensation

Job description

CrossCountry Mortgage, LLC is seeking a Payroll Commission Specialist to manage commission and override payments for originating employees. This role emphasizes accuracy, compliance with Reg Z, and collaboration with Legal, Operations, and HR to resolve discrepancies.

Candidates typically hold an associate degree, 2+ years in payroll or mortgage operations, and experience with Workday Payroll or related systems; CPP/FPC is a plus.