Payroll & Commission Specialist — Drive Accurate Payouts

CrossCountry Mortgage; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401K plan

Wellness program

Career growth opportunities

Job summary

CrossCountry Mortgage, LLC is seeking a Payroll Commission Specialist to accurately calculate, validate, and process commission payments for originating employees. This role requires attention to detail and collaboration with Legal, Operations, Compliance, and HR to ensure accurate payouts.

You will handle tiered and retroactive adjustments, audits, and reporting, leveraging Workday Payroll and Encompass. The successful candidate will bring 2+ years of payroll or mortgage operations experience

Qualifications

• 2+ years of payroll or commission processing experience.
• Experience with mortgage operations preferred.
• Proficiency in Excel (pivot tables, VLOOKUP) and data analysis.
• Excellent written and verbal communication skills.

Responsibilities

• Supports end-to-end commission and override processing within Payroll, ensuring accuracy and timeliness of all payouts.
• Calculate and/or validate commission payments using loan data from LOS and applicable compensation agreements.
• Ensure compliance with loan officer compensation regulations, including Reg Z and internal policies.
• Serve as a primary point of contact for employee commission inquiries; investigate, explain, and resolve questions.
• Review and audit commission calculations, including tiered, retroactive, non-retroactive, shared, and adjusted payouts.
• Maintain accurate documentation and audit trails supporting commission calculations and employee communications.

Skills

Payroll processing

Analytical skills

Communication skills

Attention to detail

Education

Associate's degree or equivalent

FPC or CPP Designation

Tools

Workday Payroll

Encompass

nCino Incentive Compensation

Job description

CrossCountry Mortgage, LLC is seeking a Payroll Commission Specialist to accurately calculate, validate, and process commission payments for originating employees. This role requires attention to detail and collaboration with Legal, Operations, Compliance, and HR to ensure accurate payouts.

You will handle tiered and retroactive adjustments, audits, and reporting, leveraging Workday Payroll and Encompass. The successful candidate will bring 2+ years of payroll or mortgage operations experience