Payroll Commission Specialist

CCM CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Short-term disability

Employee Assistance Program

Wellness program

Job summary

CrossCountry Mortgage, LLC in Cleveland is hiring a Payroll Commission Specialist to accurately calculate, validate, and process commission and override payments for originating employees. You’ll serve as a primary contact for commission inquiries and ensure payments comply with compensation agreements, regulations and payroll calendars.

Responsibilities include end-to-end processing, validating loan-data-based payments, auditing calculations, and coordinating with Legal, Operations, Compliance,

Qualifications

• Associate’s degree or equivalent education and experience.
• 2+ years of payroll, commission processing, or mortgage operations experience preferred.
• Hands-on experience with Workday Payroll, Encompass or nCino Incentive Compensation preferred.
• FPC or CPP designation preferred.
• Excellent analytical and problem-solving skills with high attention to detail.
• Proficient in Microsoft Excel (pivot tables, VLOOKUPs).

Responsibilities

• Supports end-to-end commission and override processing within Payroll, ensuring accuracy and timeliness of payouts.
• Calculate and validate commission payments using loan data from LOS and compensation agreements.
• Ensure compliance with loan officer compensation regulations and internal policies.
• Serve as primary contact for employee commission inquiries; resolve questions clearly and promptly.
• Review and audit commission calculations, including tiered and retroactive payouts.
• Identify discrepancies in loan data or compensation plans and coordinate resolutions with Legal, HR, Operations, or Compliance.
• Process commission adjustments, corrections, draw activity, and recaptures as per policy.
• Maintain documentation and audit trails supporting commission calculations and communications.
• Prepare commission-related reports and assist audits.

Skills

Analytical skills

Attention to detail

Effective communication

Multitasking under pressure

Education

Associate’s degree or equivalent education and experience

Tools

Workday Payroll

Encompass

nCino Incentive Compensation

Job description

Company Overview

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico.

Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success.

At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together.

You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.

We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Payroll Commission Specialist is responsible for the accurate calculation, validation, and processing of commission and override payments for originating employees.

This role serves as a key point of contact for commission-related employee inquiries and ensures payments are administered in accordance with executed compensation agreements, regulatory requirements, payroll calendars, and loan data.

Job Responsibilities

• Supports end-to-end commission and override processing within Payroll, ensuring accuracy and timeliness of all payouts.
• Calculate and/or validate commission payments using loan data from the Loan Origination System (LOS) and applicable compensation agreements.
• Ensure compliance with loan officer compensation regulations, including Reg Z, and internal compensation policies.
• Serve as a primary point of contact for employee commission inquiries; investigate, explain, and resolve questions in a clear, professional, and timely manner.
• Review and audit commission calculations, including tiered, retroactive, non-retroactive, shared, and adjusted payouts.
• Identify discrepancies related to loan data, compensation plans, or employee setup and coordinate resolution with Legal, Operations, Compliance, or HR as needed.
• Process commission adjustments, corrections, draw activity, and recaptures in accordance with policy.
• Maintain accurate documentation and audit trails supporting commission calculations and employee communications.
• Prepare commission-related reports and support internal or external audits.
• Perform other duties as assigned.

Qualifications and Skills

• Associate’s degree or equivalent education and experience.
• 2+ years of payroll, commission processing, or mortgage operations experience, preferred.
• Hands‑on experience with Workday Payroll, Encompass or nCino Incentive Compensation, preferred.
• FPC or CPP Designation, preferred.
• Excellent analytical and problem‑solving skills with high attention to detail.
• Skill in prioritizing tasks, effective multitasking, and working efficiently under pressure with frequent interruptions.
• Demonstrated skill in working effectively in a high‑volume environment with frequently changing priorities while maintaining flexibility, adaptability, and accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, etc.).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.

The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Thanks for your interest in working on our team!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.

They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.