Payroll Team Lead

The Payroll Factory; Napa (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

Group Medical Insurance

401k Retirement Plan

Job summary

The Payroll Factory in Napa, CA, is seeking a Lead Payroll Processor to manage a skilled payroll team. This hands-on role requires attention to detail and leadership abilities. Responsibilities include overseeing payroll processing, troubleshooting client issues, and optimizing workflows to enhance accuracy.

The ideal candidate will have 2+ years of payroll experience and strong customer service skills. Benefits include competitive compensation, health insurance, and a 401k retirement plan. Join us to advance your payroll career!

Qualifications

• 2+ years of payroll processing experience, preferably in a leadership role.
• Strong typing and data-entry skills, with the ability to use 10-key by touch.
• Experience with time and attendance, retirement plans, or bilingual English/Spanish skills is a plus.

Responsibilities

• Oversee and guide payroll team specialists for accuracy and efficiency.
• Manage heavy data entry and ensure compliance with payroll regulations.
• Support clients and troubleshoot payroll issues as needed.

Skills

Payroll Processing

Leadership

Customer Service Skills

Problem-Solving

Attention to Detail

Education

Associate’s degree in accounting or HR

Tools

Microsoft Office

Payroll Software

Job description

The JOB

We are looking for a Lead Payroll Processor to oversee our payroll team and ensure our clients receive top-notch payroll services. This role is hands‑on, fast‑paced, and perfect for someone who thrives on accuracy, organization, and leadership. If you love payroll, problem‑solving, and supporting a team, this role is for you!

What You’ll Be Doing

• Leading the Payroll Team – Oversee and support payroll specialists, providing guidance and coaching to maintain accuracy and efficiency.
• Payroll Processing – Heavy data entry and review, ensuring compliance with federal, state, and local regulations.
• Client Support – Troubleshoot payroll issues, resolve escalations, and work closely with clients to ensure seamless payroll experiences.
• Workflow Optimization – Identify and implement improvements to increase efficiency and accuracy in payroll processing.
• Hiring & Training – Assist in recruiting, onboarding, and ongoing training of payroll specialists.
• Collaboration – Work closely with internal teams to support payroll‑related functions like sales, customer service, and compliance.
• Confidentiality – Handle sensitive employee and client data with discretion and professionalism.
• Problem‑Solving on the Fly – Navigate payroll complexities, tax issues, and compliance questions with confidence.
• In‑Person Team Support – Work in‑office to support staff, assist clients and visitors, and keep our payroll operations running smoothly. Monday to Friday from 8am - 5pm in Napa, CA.

What We’re Looking For

• Experience & Education – 2+ years of payroll processing experience (leadership or supervisory experience preferred). Associate’s degree in accounting, HR, or related field is a plus.
• Tech‑Savvy – Strong typing and data‑entry skills (10‑key by touch), Microsoft Office proficiency, and experience with payroll software.
• Detail‑Oriented & Organized – Ability to prioritize, meet deadlines, and maintain accuracy under tight time constraints.
• Problem‑Solver – Strong analytical and decision‑making skills with a knack for troubleshooting payroll and tax issues.
• Customer Service Focused – Exceptional communication skills and a client‑first mindset.
• Adaptable & Fast‑Paced – Ability to work in a high‑volume environment with constant deadlines.
• Bonus Points – Experience with time and attendance, retirement plans, §125 plans, HSA, workers' comp, garnishments, or bilingual English/Spanish skills.

Benefits

• Competitive cash compensation based on experience
• Paid holidays, vacation/sick/float days
• Group Medical Insurance Plan
• 401k Retirement Plan
• Flexible Spending Accounts

If you're an experienced payroll professional ready to take the next step in your career, we’d love to have you on our team!