Payroll Chat Specialist: Trusted Advisor

ADP, Inc.; El Paso (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP TotalSource is hiring a Chat Specialist I to act as a trusted advisor and client service professional. You will provide timely, accurate payroll compliance guidance via chat, troubleshoot client and product issues, and help drive client retention and growth.

The role emphasizes delivering a seamless client experience, building rapport, and maintaining KPI performance in a metrics-driven environment. Training is provided to ensure success and ongoing development.

Qualifications

• 2+ years of client or service experience.
• Familiarity with ADP platforms such as WorkForce Now.
• Strong communication and organizational skills.

Responsibilities

• Answer inbound inquiries from clients via chat.
• Log detailed requests and assist with client queries with urgency.
• Review payroll data for accuracy and ensure compliance with regulations.
• Troubleshoot payroll issues and correct data as needed.
• Maintain product knowledge and act as a trusted advisor to clients.

Skills

Client service

Payroll software

ADP platforms

Tools

ADP Workforce Now

Job description

ADP TotalSource is hiring a Chat Specialist I to act as a trusted advisor and client service professional. You will provide timely, accurate payroll compliance guidance via chat, troubleshoot client and product issues, and help drive client retention and growth.

The role emphasizes delivering a seamless client experience, building rapport, and maintaining KPI performance in a metrics-driven environment. Training is provided to ensure success and ongoing development.