Payroll Trusted Advisor: Client-Facing & Compliance

ADP; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Best-in-class benefits start on Day 1

Volunteer paid time off

Inclusive culture with focus on Belong

Job summary

ADP is hiring a Payroll Business Partner I in Miami. This role serves as the primary client liaison for the PEO solution, ensuring compliance with Federal, State, and Local employment and tax laws while delivering timely and accurate payroll guidance to clients.

You will act as a trusted advisor, building relationships via phone, email, and chat, and providing recommendations to optimize payroll processes. The role requires strong communication, attention to detail, and the ability to thrive in

Qualifications

• 0-1 year of client and/or service experience.
• Ability to work overtime hours during peak seasons.
• A college degree is great but not required; degree helpful but not required.

Responsibilities

• Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions and resolve issues.
• Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.
• Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value and turn client input into recommendations.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.

Skills

Customer service

Communication

Education

College degree not required

Job description

ADP is hiring a Payroll Business Partner I in Miami. This role serves as the primary client liaison for the PEO solution, ensuring compliance with Federal, State, and Local employment and tax laws while delivering timely and accurate payroll guidance to clients.

You will act as a trusted advisor, building relationships via phone, email, and chat, and providing recommendations to optimize payroll processes. The role requires strong communication, attention to detail, and the ability to thrive in